The Director of Field Engineering is responsible for the development, expansion, and large-scale growth of the Field Engineering Department that seeks to provide support, upgrades, preventative and correct maintenance, along with commissioning support. The incumbent is responsible for leading our Field Services Engineers ensuring proper operation and maintenance of KPI deployed solutions and is a key escalation point for our customers related to this support. This Director oversees the creation and success of a highly capable field services team. Working closely with leaders in Engineering, Customer Support, Resident Maintenance, Sales, and Marketing, this position is accountable for continuously improving the delivery of our services. As a very visible leader to our customers, the incumbent must demonstrate exceptional leadership, personnel management, and organizational skills.1. Leads Field Service Teams who perform on-site routine service including commissioning support, brownfield upgrades, service and maintenance.New Systemsi. Mechanical and electrical installationsii. Commissioning EngineeringExisting Systemsi. Upgrades, expansions, and recontrolsii. Preventative MaintenanceModificationsi. PLC programming and integrationEquipment and Site Audits2. Oversee the scheduling and training of Field Service Engineering team.3. Works with Sales to create quotes for Preventative Maintenance, Retrofits, Corrective Maintenance, and Launch support4. Management and creation of departmental budgets5. Ensures all customer issues are satisfactorily resolved utilizing engineering and other teams as needed.6. Conduct effective resource planning to maximize the productivity of resources7. Ensure various KPI’s and Customer expectations are met or exceeded.8. Act as the KPI trusted advisor, both internally and externally, to ensure targets and profitability goals are met.RequirementsBachelor’s degree or master’s degree preferred.Minimum of 15 years’ experience in technical / engineering, field service support, with at least 7 years of direct experience managing leaders and agents. [Material Handling, Automation]Expert knowledge in Palletizers, high speed sorting and conveying systems – i.e. MDR, Pallet and tote conveying, sorters, PLC ControlsDemonstrated and verifiable success leading field service and engineering groupsAbility to work well with customers in stressful situationsExcellent communication skills with the ability to negotiate through extreme high-pressure situations with customers.Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.Proven ability to recruit, develop and retain staff.Supervisory ResponsibilitiesThis position manages all leaders within the department (3) with a department size of (20+) and is responsible for the management and hiring of the employees within that department.Other Requirements/Comments [travel, after hours, physical demands, etc.]Regular travel to KPI and Customer facilities as required (up to 40%).BenefitsMedical InsuranceDental InsuranceVision InsuranceHealth Care Concierge Service401(k) Retirement Plan (Pre-tax & Roth)Company paid Basic Life Insurance, Short-Term Disability & Long-Term DisabilityVoluntary Life & AD&D InsuranceVoluntary Accident, Critical Illness & Hospital Indemnity InsurancePet InsuranceMilk Stork ProgramWellness Program with gift card redemption and wellness challengesPaid Time Off (Vacation, Sick & 10 Holidays)Training & DevelopmentKPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
The Director of Field Engineering is responsible for the development, expansion, and large-scale growth of the Field Engineering Department that seeks to provide support, upgrades, preventative and correct maintenance, along with commissioning support. The incumbent is responsible for leading our Field Services Engineers ensuring proper operation and maintenance of KPI deployed solutions and is a key escalation point for our customers related to this support. This Director oversees the creation and success of a highly capable field services team. Working closely with leaders in Engineering, Customer Support, Resident Maintenance, Sales, and Marketing, this position is accountable for continuously improving the delivery of our services.
As a very visible leader to our customers, the incumbent must demonstrate exceptional leadership, personnel management, and organizational skills.
1. Leads Field Service Teams who perform on-site routine service including commissioning support, brownfield upgrades, service and maintenance.
New Systems
i. Mechanical and electrical installations
ii. Commissioning Engineering
Existing Systems
i. Upgrades, expansions, and recontrols
ii. Preventative Maintenance
Modifications
i. PLC programming and integration
Equipment and Site Audits
2. Oversee the scheduling and training of Field Service Engineering team.
3. Works with Sales to create quotes for Preventative Maintenance, Retrofits, Corrective Maintenance, and Launch support
4. Management and creation of departmental budgets
5. Ensures all customer issues are satisfactorily resolved utilizing engineering and other teams as needed.
6. Conduct effective resource planning to maximize the productivity of resources
7. Ensure various KPI’s and Customer expectations are met or exceeded.
8. Act as the KPI trusted advisor, both internally and externally, to ensure targets and profitability goals are met.
Requirements
- Bachelor’s degree or master’s degree preferred.
- Minimum of 15 years’ experience in technical / engineering, field service support, with at least 7 years of direct experience managing leaders and agents. [Material Handling, Automation]
- Expert knowledge in Palletizers, high speed sorting and conveying systems – i.e. MDR, Pallet and tote conveying, sorters, PLC Controls
- Demonstrated and verifiable success leading field service and engineering groups
- Ability to work well with customers in stressful situations
- Excellent communication skills with the ability to negotiate through extreme high-pressure situations with customers.
- Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
- Proven ability to recruit, develop and retain staff.
Supervisory Responsibilities
- This position manages all leaders within the department (3) with a department size of (20+) and is responsible for the management and hiring of the employees within that department.
- Other Requirements/Comments [travel, after hours, physical demands, etc.]
- Regular travel to KPI and Customer facilities as required (up to 40%).
Benefits
- Health Care Concierge Service
- 401(k) Retirement Plan (Pre-tax & Roth)
- Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
- Voluntary Life & AD&D Insurance
- Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
- Wellness Program with gift card redemption and wellness challenges
- Paid Time Off (Vacation, Sick & 10 Holidays)
- Training & Development
KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, KPI Integrated Solutions is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 200 FTEs and $150m revenue with growth expected to double in size (at a minimum) in the next 5 years through organic and acquisitive activities. KPI is backed by Ares Management. Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager operating integrated groups across Credit, Private Equity, Real Estate and Strategic Initiatives. They provide flexible capital to support businesses and create value for their stakeholders and within their communities. By collaborating across their investment groups, they aim to generate consistent and attractive investment returns throughout market cycles. As of March 31, 2021, Ares Management's global platform had approximately $207 billion of assets under management with more than 1,450 employees operating across North America, Europe, Asia Pacific and the Middle East.
Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, KPI Integrated Solutions is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 200 FTEs and $150m revenue with growth expected to double in size (at a minimum) in the next 5 years through organic and acquisitive activities.
KPI is backed by Ares Management. Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager operating integrated groups across Credit, Private Equity, Real Estate and Strategic Initiatives. They provide flexible capital to support businesses and create value for their stakeholders and within their communities. By collaborating across their investment groups, they aim to generate consistent and attractive investment returns throughout market cycles. As of March 31, 2021, Ares Management's global platform had approximately $207 billion of assets under management with more than 1,450 employees operating across North America, Europe, Asia Pacific and the Middle East.
