Director of FM and Critical Facilities

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration. Our vast multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare. The Opportunity The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account. This is a high-visibility, enterprise-scale leadership role managing Integrated Facilities Management and Critical Facilities operations for one of the largest telecom portfolios in North America — 100M+ sq. ft. across 25,000+ sites. You will own operational excellence, drive cost strategy, lead large , multi-regional teams, and serve as the client's senior trusted advisor. The role carries direct accountability for SLA/KPI SSE compliance and P&L across engineering and IFM delivery. WHAT YOU'LL OWN End-to-end IFM and Critical Facilities delivery — reactive/preventive maintenance, engineering operations, 3rd-party vendor management, and 24/7 network site support P&L accountability — budget ownership, cost savings pipeline, and diligent tracking of financial initiatives across all regions SLA/KPI performance — lead the standardized delivery model in collaboration with regional directors and performance management teams HSSE/EHS compliance — drive adherence to all regulatory requirements, codes, and safety standards across the portfolio Client relationship — serve as the senior point of contact; anticipate needs, demonstrate responsiveness, and outperform expectations Team leadership — recruit, develop, and retain top engineering and operations talent; build a high-performance, engaged workforce Innovation and continuous improvement — bring leading practices and firm-wide innovations to the account; identify value creation opportunities Cross-functional alignment — partner with Performance Management, Regional Directors, and Work Dynamics leadership on strategy and execution WHAT YOU ’LL BRING 5–10 yrs Critical Facilities leadership (required) 15+ yrs FM / engineering operations (preferred) CMMS proficiency in an IFM delivery context 5+ yrs managing senior, management-level teams Track record influencing clients and internal stakeholders Experience leading complex, cross-functional transformation Advanced financial and operational analytical skills Bachelor's in Engineering , Operations, Business, or related field Ability to communicate complex ideas concisely upward and across WHAT YOU’LL GET Flagship enterprise account — direct exposure to C-suite client stakeholders and national strategic decisions Greenfield influence — shape delivery standards, org design, and innovation roadmap from a position of authority Firm platform — access to JLL's global engineering, technology, and analytics capabilities to support account performance Compensation — competitive base, performance bonus, and full benefits package commensurate with scope and seniority This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Dallas, TX If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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