Director of Front Office

Job description

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Front of the House Manager. Work for a luxury Five Star hotel on the historic Bund in Paris Share our core values: excellence and generosity Grow within a diverse, prestigious and international property. Key accountabilities: Supervises the Front Desk Manager, the Chef Concierge, the Guest Services Manager and the Guest Communications Center Manager to ensure that daily operations in Rooms Division run smoothly, and that the service is in accordance with The Peninsula standard and up to guests' expectations Ensures that all sections and departments work closely together Coordinates with Housekeeping and Engineering to ensure all rooms are ready in the period required Coordinates with Guest Relations and the Front Desk Manager to ensure personalised services are provided to guests with preferences on file Constantly looks for improvements that can be made on service delivery by reviewing operating procedures. Enacts cost control measures to ensure that The Peninsula standard is delivered to maximise departmental profit Engages in staff recruitment, coaching, counselling and disciplinary actions Is aware of new products in the market that will facilitate, improve and or upgrade our hotel service standard and products General requirements: Curiosity and open-mindedness Team management skills Strong customer focus Availability, dynamism, responsiveness and autonomy Developed attention to detail Tertiary education in Hotel Management Studies Minimum of eight years of hotel operational experience in Front Office in a similar hotel category. Fluent both in English and French – third language appreciated Knowledge and practice of IT tools The Peninsula Paris ​ Often referred to as the “little Versailles,” this Parisian Palace resides in a legendary, century-old heritage building, seamlessly blending cutting-edge modernity with a century of elegance, glamour, and French history. Within walking distance of world’s famous monuments, museums, and luxury shopping districts, the hotel provides the perfect setting to rejuvenate. Interestingly, over 40,000 pieces of gold leaf, each measuring 8 sq cm and covering an area of approximately 200 sqm adorn this stunning hotel. .responsive { width: 100%; max-width: 550px; height: auto; }