Director of Front Office

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Our hotel leadership teams are at the very roots of our success. They are accountable to everyone that visits our hotel - team members and guests alike, ensuring every individual endures a remarkable experience the moment they walk into our hotels. Our leaders are friendly and approachable and provide continuous guidance to their teams which is apparent from the infectious energy we feel throughout the hotel. They manage the daily and lead by example, seizing every opportunity to leave things better than they already were. We are currently in search of a seasoned, insightful, and innovative Assistant Director of Rooms—a thought leader with a gift for service and an instinct for leadership, whose most important roles are to ensure the excellence of the entire guest experience, and our mission and the brand’s operational and financial outcomes are exceeded. The Assistant Director of Rooms supports the Director of Rooms in the strategic and operational leadership of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Front Drive. This role focuses on delivering exceptional luxury guest experiences, driving operational excellence, supporting financial performance, and developing high-performing teams while ensuring alignment with brand standards and the 1 Hotels vision and values. About you... Minimum of 5 years of progressive leadership experience within a Rooms Division, including Department Head or Division Head roles University degree in Hotel Management, Hospitality, or a related discipline preferred Strong financial acumen with experience in budgeting, forecasting, and revenue optimization Proven ability to analyze data, identify trends, and implement strategic improvements Exceptional leadership, coaching, and team development capabilities Excellent interpersonal, communication, and guest engagement skills Results-oriented with the ability to adapt to changing priorities and perform under pressure Highly organized, strategic thinker with strong planning and execution skills Passion for luxury hospitality, service excellence, and sustainable operations Ability to lead with vision, creativity, accountability, and a positive, people-first mindset About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $125,000-$140,000 annually + 10% bonus Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.