Director of Growth & Operations

Job description

Accountabilities: Own the full revenue engine, including pipeline generation, sales execution, client onboarding, service delivery quality, and customer retention. Lead and manage a distributed global team across multiple time zones, ensuring clear KPIs and consistent performance accountability. Drive MRR growth by coordinating sales efforts, optimizing conversion rates, and personally supporting high-value deal closures when required. Define and enforce the recurring revenue (MRR-first) commercial model, including pricing, packaging, scope management, and engagement rules. Run weekly sales and operations cadences, maintain live performance scorecards, and conduct monthly business reviews with leadership. Improve client retention to 95%+ by strengthening onboarding processes, communication frameworks, and escalation pathways. Manage team capacity planning to ensure delivery quality is maintained during periods of growth and scaling. Build and continuously improve operational infrastructure, including SOPs, templates, workflows, and process documentation. Maintain financial visibility through 13-week cash flow forecasting and proactively identify business risks. Track, analyze, and improve core business KPIs including MRR growth, close rates, delivery performance, and operational efficiency. Requirements: Proven experience building and scaling a services business from early stage to $1M–$5M revenue level. Strong background managing both commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention). Direct experience with recurring revenue service models such as bookkeeping, accounting, fractional CFO services, IT managed services, or similar industries. Demonstrated success improving client retention through structured onboarding, clearer scoping, and escalation management. Experience leading distributed or global teams with strong KPI-driven performance management. Strong analytical mindset with a data-driven approach to decision-making and performance tracking. Prior experience working in remote-first environments and using collaboration tools such as Slack, Zoom, ClickUp, and Google Workspace. Strong ability to operate independently in fast-paced, high-ownership environments with minimal structure. Experience working with US or UK-based clients or organizations is required. Excellent communication, leadership, and stakeholder management skills. Benefits: Competitive monthly compensation aligned with senior leadership responsibilities. Fully remote role with global team collaboration across multiple time zones. Opportunity to directly own and shape the transformation of a business into a scalable MRR-driven model. High autonomy and ownership in a lean, fast-moving environment. Direct reporting line to company ownership with strong strategic influence. Exposure to international clients and high-growth service business models. Opportunity to build systems, processes, and infrastructure from the ground up. Performance-driven culture focused on results, accountability, and measurable impact. Long-term growth potential based on business expansion and leadership contribution. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Growth & Operations in South Africa. This is a high-impact leadership role designed for a senior operator who can fully own both revenue growth and operational execution within a fast-scaling, remote-first services organization. You will be responsible for transforming a project-based business model into a predictable, scalable recurring revenue (MRR) engine while ensuring operational excellence across delivery, retention, and client success. Acting as a key partner to the owner, you will oversee the full commercial lifecycle—from pipeline generation and sales execution to onboarding, delivery quality, and long-term retention. The role requires strong leadership across distributed global teams, with a focus on accountability, performance metrics, and structured execution. You will design and implement the systems, processes, and cadences that enable sustainable growth and operational consistency. This is a hands-on role suited for an experienced builder who thrives in lean, high-ownership environments with direct business impact.