Director of Hardware Signage Installation

Job description

**Be Part of Our Next Chapter** For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – *Creating Connections. Empowering Partnerships. Always Evolving*. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. Lead the team that gets signage installed right, on-time, across ANZ. Coates installs digital and traditional signage into live sites, on tight programmes. You'll lead the installation managers who run those projects and the contractor crews who deliver them on site — and own the numbers behind them. ### What you'll own - Your installation managers — hiring, coaching and holding a high bar - Every install delivered on time, on budget and safely - The contractor network — sourcing, capacity, quality and rates - Site readiness, client escalations and the fast calls that keep a programme moving - The P&L for installation — margin, cost per install, contractor utilisation - The structure, process and systems a fast-growing business needs ### What you'll bring - 10+ years delivering field installation, construction or fit-out work — including real time on site - 5+ years leading managers, not only leading teams - A proven record of delivering through contractor and subcontractor networks - Solid grounding in codes, permits and site safety - Experience scaling an installation operation without losing quality