Director of Implementation

Job description

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model. By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli’s infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth. Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS. The Director of Implementation at Payabli is a pivotal role, directly responsible for the successful, end-to-end implementation lifecycle for our vertical software partners. We expect you to have incredible leadership skills, be a self-starter, operate with a high sense of urgency at all times and be execution-focused. This role is a part of our Operations team and is highly cross-functional, working with our Sales team, Solution Engineering team, Onboarding team, and Partner Success team. You will directly oversee the Implementation team (Solutions Engineering and Merchant Onboarding) and track the success metrics for our dozens of concurrent implementation projects and thousands of merchants per month. You will need to be an influential leader that can build incredible goodwill with your team, other internal teams, as well as our customers. You will be expected to also be a player/coach and jump in when needed throughout the various processes. This means you will need to have a high level of expertise on our products and services, a working knowledge of our APIs, work and act in an AI-native way, and interface enthusiastically with both technical and non-technical customers before, during and sometimes after an implementation project. In this Director of Implementation role, you will be: Project Management - Be highly organized and drive documentation, metrics, and task execution - Be a builder of systems and processes to improve implementation, as well as post implementation success - Lead calls, both internally and externally to create and manage the integration plan for software partners - Build AI tools and agents to automate and hyperscale projects - Be relentless about process optimization Technical Expertise - Track and Report on Project Logs, Key Performance Indicators (KPIs), and drive continuous improvement. - Be able to work closely with customers that have a wide array of knowledge and experience with payments - Create innovative approaches to integration process where necessary, be able to demo product and solutions and put yourself in the seat of the customer to understand how payments works for them in their business. - Transfer integration plan into ongoing production reference documentation for the partner and internal support teams Cross Functional Collaboration - Be a gravitational leader, not just to those on your team but also side to side across other teams. - Gain a level of expertise and awareness of all areas of the operational side of the business - Work closely with Sales Team to ensure the information at the top of the funnel sets up the customer for a successful implementation and work with Customer Success team to ensure that customers have a perfect path forward as they leave the implementation journey - Work closely with product team to become an expert on piloting and implementing cutting edge fintech products We’d love to hear from you if you: Experience - 8+ years of professional experience, including 4–6+ years leading complex customer implementations or onboarding programs in SaaS, fintech, or API-driven platforms, with at least 3 years managing teams. - Experience in embedded payments or finance highly preferred, or adjacent experience in a high growth enterprise software platform. - Proven leadership experience, managing teams, with quantifiable performance improvement. - Working understanding of APIs, SDKs, webhooks, various other platform integration concepts. - Experience with payment processing concepts including payment acceptance, vendor payables, tokenization, PCI compliance, and transaction flows - Skills building AI driven processes, agentic workflows and automations Business & Leadership Experience - Have strong communication and interpersonal skills and an ability to communicate complex ideas in a structured and user-friendly way to an audience of C-Suite enterprise clients as well as engineers at early stage startups. - Extreme ownership over everything in your domain. The buck stops with you. - Are a self-starter who is resourceful and able to independently run work streams, and also willing to be scrappy and think of creative solutions. - Leadership experience in a player/coach type of role is a plus, or natural ability to guide and influence others. - Demonstrate humility and honesty with an open mind for feedback - You are intellectually curious. You ask questions before making assumptions. You seek out innovation. You find unique solutions to complex problems. You speak with a high level of confidence. We think you'll love being part of our team because At Payabli, you'll have a front row seat into building a high-growth venture backed fintech company. As a Director on our Operations team, you'll shape how the organization scales and be the driving force behind our AI-first operations strategy — directly influencing how we build, automate, and optimize for the future. You'll stretch yourself every day, learn a ton, grow alongside the company, and have a lot of fun building Payabli with us. We're a values driven company that cares deeply about our team, partners, and customers. Our north star values are: 🤝 Team Love = Customer Love — You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time. 🔥 Run to the Fire — When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems—you chase them. You volunteer for the complex, messy challenges others avoid. 🔍 Little Things Count — You sweat the details because you know a single decimal error in a payout can damage a business. You double-check edge cases, validate every assumption, and understand that excellence lives in the details. 💎 Truth Seekers — You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open. 🚀 Relentlessly Curious — You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem. We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry’s most respected organizations, including the 2026 Forbes Fintech 50 list, which highlights the most innovative private companies in financial technology, Inc.’s 2025 Best Workplaces, and Built In’s 2026 Best Places to Work in Miami. WHAT WE CAN OFFER YOU - Competitive salary - Stock options with the potential to unlock more equity as we grow - Flexible PTO and paid parental leave - Medical, dental, & vision insurance - 401K, HSA, pre-tax savings programs Payabli is an equal opportunity employer and values a diverse, inclusive workplace. Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.