Director of Implementation

Job description

About the role You will own how every new Curve customer goes from signed contract to live, confident practice. That covers onboarding, go-live, and moving patient, clinical, and other data off legacy systems. You will lead a team of ~30, report to the Chief Customer Officer, and be accountable for successful launches, time-to-value, data accuracy, customer satisfaction at go-live, and onboarding churn. This is a builder role. We need someone who can run a high-volume delivery engine today while redesigning the process, tooling, and team structure to scale. What you'll do Lead onboarding and go-live Own the end-to-end implementation journey, from sales handoff through kickoff, configuration, go-live, and handoff to Customer Success Management. Set and hit targets for time-to-live, on-time go-lives, and customer satisfaction at go-live. Build repeatable playbooks for single-location practices and phased rollouts for multi-location groups. Be the escalation point for at-risk implementations, and step in personally on the highest-stakes accounts. Own data conversion and migration Lead the conversion team that moves patient demographics, charts, imaging links, ledgers, insurance, and scheduling data from legacy practice management systems. Set data-accuracy standards, validation steps, and sign-off criteria before any go-live. Partner with Product and Engineering to automate conversion tooling and reduce manual effort per conversion. Build and lead the team Lead 20–30 people through managers and team leads; hire, coach, and develop the next layer of leaders. Design team structure, roles, and capacity models that scale with bookings. Create a culture of ownership, accuracy, and calm under pressure. Run the business of implementation Forecast capacity against the sales pipeline and flag constraints early. Report weekly on backlog, cycle time, conversion quality, and implementation cost per customer. Tighten the handoffs with Sales (scoping and expectations), Support, and Customer Success. Feed customer and conversion insight back to Product to improve setup and onboarding in the software itself. What you bring Required 8+ years in implementation, professional services, or onboarding for B2B SaaS, with 4+ years leading managers. Experience leading a team of 25+ in a high-volume, deadline-driven delivery model. Hands-on understanding of data migration: mapping, validation, reconciliation, and cutover planning. A track record of cutting time-to-live or improving go-live quality, with numbers to show it. Strong operating rigor: capacity planning, metrics, forecasting, and clear executive reporting. Calm, direct communication with customers, executives, and cross-functional partners. Demonstrated AI chops. We value someone that is using AI in practical ways to improve the customer experience. Preferred Experience with dental, healthcare, or other practice management software. Experience rolling out software across multi-location groups or DSOs. Experience partnering with Product and Engineering to automate onboarding or conversion tooling. Experience with implementation tools such as Rocketlane, GuideCX, Salesforce, or Jira. What we offer Competitive base salary, bonus, and benefits Hybrid schedule from our Provo, Utah office. A seat on the customer leadership team and a direct line to the Chief Customer Officer The chance to shape how thousands of dental professionals first experience Curve About Curve Dental: Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping. Join a 2026 USA TODAY Top Workplace! - Curve Dental has been named a 2026 USA TODAY Top Workplace—an achievement powered by employee feedback and a testament to the culture we’re building together. Come be part of it!