Director of Ivy Cares

The Director of Ivy Cares will be responsible for the development and supervision of wrap around services. The director will be tasked with the design and assessment of daily operations and activities that promote persistence by addressing non-academic challenges that interfere with student success. The Director will provide leadership for a comprehensive basic-needs and student support operation, connecting students with campus and community resources while developing partnerships and initiatives that strengthen students’ ability to persist and complete their educational goals. Salary Range: $65,000 - $70,000 (based on education and experience) Major Responsibilities: Program Leadership & Student Success Responsible for the development, coordination, management, and growth of the Ivy Cares Office and its programs and services. Determine needs of student populations and align goals/operation of the Ivy Cares Office accordingly Develop and implement programs, services, and initiatives that address basic needs and other non-academic barriers that may interfere with student success, persistence, and completion. Coordinate programs on campus that increase student access to resources and raise awareness of student needs as well as the impact of poverty, food insecurity, housing instability, transportation, childcare, mental health, trauma, and other external factors on academics, student success, and persistence. Develop strategies to increase awareness and utilization of Ivy Cares programs and resources among students and employees. Facilitate student access to and use of campus and community resources. Promote awareness of the connection between basic-needs security and student enrollment, retention, persistence, and completion. Campus and Community Engagement Develop and maintain collaborative relationships with on-campus departments, local schools, colleges and universities, nonprofit organizations, social service agencies, foundations, employers, and other community partners to expand resources and support available to students. Serve as a primary representative of Ivy Cares in the community by attending community meetings, events, coalitions, and initiatives related to basic needs, student success, and community engagement. Identify opportunities for collaborative programming, resource sharing, referrals, and other partnerships that strengthen the network of resources available to Ivy Tech students. Collaborate with academic and student support areas, including advising, financial aid, counseling, career services, enrollment, faculty, and other campus partners, to strengthen identification, referral, and support of students experiencing basic-needs challenges. Student Support & Case Management Oversee case management and daily operations. Meet with students to conduct intake, develop individual plans, and monitor progress. Maintain and monitor case notes in electronic student record systems Manage case load in a manner that promotes retention, persistence, and student success through proactive interactions and interventions Establish and maintain appropriate referral processes and partnerships to ensure students receive coordinated support across campus and within the community. Resource Development & Grant Support Identify grants , sponsorship, and other external funding opportunities that support Ivy Cares programs and priorities. Develop grant proposals, funding requests, progress reports, and other materials in collaboration with appropriate college partners. Cultivate relationships with foundations, corporations, nonprofit organizations, and community partners to identify opportunities for financial and in-kind support. Collaborate with the Ivy Tech Foundation and other institutional partners on external funding and resource development opportunities. Operations, Budget & Assessment Manage the Ivy Cares Office’s budget, allocate personnel and fiscal resources, and conduct annual performance reviews of personnel. Establish and maintain appropriate policies, procedures, and operational practices to support effective delivery of Ivy Cares services. Develop and implement assessment strategies to evaluate the reach, effectiveness, and impact of Ivy Cares programs and services. Collect, analyze, and report data related to program participation, student needs, referrals, outcomes, and resource utilization, and use findings to inform program development and continuous improvement. Use student feedback, institutional data, community data, and relevant research to identify emerging student needs and inform Ivy Cares priorities. Maintain accurate records and documentation related to Ivy Cares programs, services, partnerships, and activities. Advocacy, Professional Engagement & Collaboration Identify, review, and utilize relevant research on wraparound services and basic-needs security in higher education and maintain current knowledge of best practices. Demonstrate strong commitment to student development and success through advocacy, positive attitude, adaptability, approachability, problem solving, and support. Engage in behaviors that create an inclusive environment in which all people are valued, supported, and respected. Actively participate in professional development opportunities and professional organizations, as well as college-wide committees, etc. Represent Ivy Cares and Ivy Tech professionally with students, employees, community partners, and other external stakeholders. Be an active participant on the AWARE (Behavioral Intervention) Team. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Minimum Qualifications: Bachelor's degree in Social Work, Higher Education, Public Administration, Nonprofit Management, or related field required. Three to five years of progressively responsible experience in higher education, social services, nonprofit management, community engagement, student support, or a related field. Demonstrated experience in developing, coordinating, and managing programs and services that support students, clients, or community members. Demonstrated experience in managing multiple projects. Demonstrated experience in leading diverse teams. Demonstrated experience developing and maintaining collaborative relationships with internal and external partners. Effective verbal and written communication skills. Ability to collect, interpret, and use data to assess programs, identify needs, and inform decision-making. Ability to exercise independent judgment related to college policies and develop appropriate processes and procedures as needed. Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. Ability to represent the college professionally with community partners, external organizations, and other stakeholders. Flexibility to attend meetings/functions after normal working hours. Contribute to a team environment. Preferred Qualifications: Master’s degree in Social Work, Higher Education, Public Administration, Nonprofit Management, or related field preferred. Experience working in an educational setting Experience with grant research, grant writing, funding proposals, or other forms of external resource development. Experience developing and managing community partnerships. Experience working with basic-needs initiatives, food insecurity, housing insecurity, emergency aid, or other wraparound services. Experience with program assessment, data analysis, and using data to inform program development. Experience working with foundations, nonprofit organizations, corporations, government agencies, or other community partners. Application Requirements: An official transcript will be required upon hire. Proudly named a Louisville Business First's 2025 Best Places to Work - Ivy Tech Community College, Sellersburg. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes: Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks) Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit . Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.