Director of Landscape Maintenance Operations and Quality

Job description

Work With The Best We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless. Position Summary Berghoff Design Group is hiring an experience leader to join our team as the Director of Landscape Maintenance and Quality. The Director, Maintenance Operations and Quality has a dynamic leadership role that ensures operational excellence, team development, and client satisfaction. This individual is responsible for leading maintenance and enhancement operations, ensuring client satisfaction, and developing high-performing teams through individualized training and mentorship. The role requires a proactive leader who can work across all levels of the organization to support teams and resolve challenges. Key Responsibilities Operations & Team Leadership Oversee daily operations of the landscape commercial and residential maintenance division, including scheduling, logistics, and resource allocation. Lead, coach, and manage maintenance supervisors, assistant supervisors, crew leaders and field staff to ensure consistent service excellence. Implement individualized employee training and development plans to promote growth and retention. Monitor and improve operational efficiency, safety, and compliance with company standards. Ensure job quality using the Landscape Quality Audit (LQA) process. Conduct Strengths, Weaknesses, Opportunities and Threats (SWOT) analyses to recognize wins, talents, and areas for growth. Provide coaching and guidance to employees by enhancing employee development and addressing performance concerns. Lead daily operations and ensure adherence to agronomic timing. Support teams at all levels, stepping in wherever help is needed. Increase enhancement revenue through strategic planning and execution. Ensure training materials and methods are aligned with company standards and goals. Address client concerns and office-related issues with professionalism and urgency. Client Satisfaction & Service Serve as a senior point of contact for high-end commercial and residential clients, ensuring their expectations are met or exceeded. Conduct regular site audits to assess landscape quality, crew performance, and client satisfaction. Address clients' concerns promptly and professionally, ensuring resolution and long-term relationship development. Collaborate with maintenance supervisors and client advocates to deliver seamless service experience. Quality Assurance & Auditing Perform LQAs for adherence to horticultural standards and design intent. Identify areas for improvement and implement corrective actions with supervisors and crews. Maintain detailed records of site conditions, service history, and client feedback. Review open work order reports and ensure timely execution. Technology & Reporting Utilize Customer Relationship Management (CRM) software (preferably Aspire) to manage scheduling, client communications, and reporting. Analyze performance metrics and generate reports to inform strategic decisions. Ensure accurate documentation of services, proposals, and client interactions. Qualifications 5+ years of experience in high-end commercial and residential landscape management. Bilingual (English/Spanish) strongly preferred. Proficiency in CRM platforms such as Aspire or similar. Strong leadership and team development skills with the ability to develop and guide supervisors and crew leaders through effective coaching and training. Knowledge of horticulture, irrigation, turf management, landscape maintenance practices, and seasonal care. Valid driver’s license with clean driving record. Communication: Excellent communication and interpersonal skills suited to high-end clientele. Client Service Orientation: Strong focus on client satisfaction and issue resolution. Process Development: Experience in creating and refining training programs and bidding systems. Conflict Resolution: Skilled in addressing employee relations issues in partnership with HR, including dicsiplinary actions and performance improvement plans (PIPs). Strategic Thinking: Capable of conducting SWOT analyses and implementing performance objectives. The Perks 401(k) plan with company match Medical insurance Dental insurance Vision insurance FSA/HSA PerkSpot Long-Term Disability and Life Insurance Paid time Off Tuition Reimbursement (after one year of service) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9. A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.