About AlpinePioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.About the RoleAlpine Home Air is seeking a Director of Logistics, Freight & Network Optimization to own the economics, performance, and risk of our inbound and outbound freight network.This role exists because freight is no longer a transactional function — it is a decision system that directly impacts margins, damage rates, customer experience, and operational behavior across the company.This is a senior, analytical leadership role responsible for designing, optimizing, and governing the freight system, not merely managing shipments. The mandate is to turn logistics from a cost center into a controlled, measurable, continuously improving system.Authority & ScopeFull ownership of freight strategy, carrier relationships, and cost outcomesAuthority over carrier selection, contracts, and rate structuresOwnership of freight-related SLAs, claims, and accessorial managementPartner-level authority with Warehouse, ERP, Analytics, and Finance leadershipDecision authority independent of short-term operational or sales pressureCore ResponsibilitiesFreight Economics & StrategyOwn all inbound and outbound freight spend across LTL, TL, parcel, and hybrid modesDesign carrier strategy to balance cost, reliability, and damage riskLead rate negotiations, contract structuring, and performance enforcementEliminate hidden cost drivers including accessorials, reclasses, and inefficienciesNetwork & Mode OptimizationOptimize mode selection based on shipment characteristics, cost, and service requirementsIdentify opportunities to consolidate, re-route, or redesign freight flowsEvaluate carrier mix and network design to reduce variance and riskDamage, Claims & Risk ManagementOwn freight-related damage economics end-to-endDesign and enforce claims processes that recover value consistentlyIdentify root causes of damage in partnership with warehouse execution teamsDrive packaging, palletization, and handling standards to reduce lossData, Metrics & ReportingDefine freight KPIs that reflect true cost, performance, and riskPartner with analytics to build PowerBI dashboards for freight visibilityIdentify where metrics are masking real cost drivers and correct themEnsure freight data integrity across ERP and carrier systemsERP & Systems IntegrationDevelop deep working understanding of Alpine’s custom ERP freight logicEnsure freight processes are correctly represented in system workflowsClose gaps between system assumptions and real-world carrier behaviorAI & Automation EnablementIdentify and implement AI-assisted workflows for:Rate anomaly detectionCarrier performance scoringDamage and claims pattern analysisShipment risk predictionTranslate freight realities into inputs automation systems can reliably act onCross-Functional PartnershipPartner closely with Warehouse Systems & Execution leadership on:Packaging standardsPallet configurationsShipment readiness and handling practicesWork with Finance to align freight economics with margin and pricing strategyRequired Experience7+ years in logistics, freight, or network optimization leadershipProven ownership of multi-million-dollar freight spendStrong analytical capability; comfortable working with complex dataExperience partnering with custom ERP systems and BI tools (PowerBI or equivalent)Systems thinker who understands incentives, contracts, and behaviorCalm, high-agency leader able to hold authority without escalation or dramaPragmatic curiosity about AI and automation (applied, not theoretical)BenefitsGroup health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and morePaid educational and professional development trainingAbout UsStarted in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; andPrioritizes a harmonious win for customers, team members, the company and the environment.Learn more and view all openings at: careers.alpinehomeair.com
About Alpine
Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.
About the Role
Alpine Home Air is seeking a Director of Logistics, Freight & Network Optimization to own the economics, performance, and risk of our inbound and outbound freight network.
This role exists because freight is no longer a transactional function — it is a decision system that directly impacts margins, damage rates, customer experience, and operational behavior across the company.
This is a senior, analytical leadership role responsible for designing, optimizing, and governing the freight system, not merely managing shipments. The mandate is to turn logistics from a cost center into a controlled, measurable, continuously improving system.
Authority & Scope
- Full ownership of freight strategy, carrier relationships, and cost outcomes
- Authority over carrier selection, contracts, and rate structures
- Ownership of freight-related SLAs, claims, and accessorial management
- Partner-level authority with Warehouse, ERP, Analytics, and Finance leadership
- Decision authority independent of short-term operational or sales pressure
Core Responsibilities
Freight Economics & Strategy
- Own all inbound and outbound freight spend across LTL, TL, parcel, and hybrid modes
- Design carrier strategy to balance cost, reliability, and damage risk
- Lead rate negotiations, contract structuring, and performance enforcement
- Eliminate hidden cost drivers including accessorials, reclasses, and inefficiencies
Network & Mode Optimization
- Optimize mode selection based on shipment characteristics, cost, and service requirements
- Identify opportunities to consolidate, re-route, or redesign freight flows
- Evaluate carrier mix and network design to reduce variance and risk
Damage, Claims & Risk Management
- Own freight-related damage economics end-to-end
- Design and enforce claims processes that recover value consistently
- Identify root causes of damage in partnership with warehouse execution teams
- Drive packaging, palletization, and handling standards to reduce loss
Data, Metrics & Reporting
- Define freight KPIs that reflect true cost, performance, and risk
- Partner with analytics to build PowerBI dashboards for freight visibility
- Identify where metrics are masking real cost drivers and correct them
- Ensure freight data integrity across ERP and carrier systems
ERP & Systems Integration
- Develop deep working understanding of Alpine’s custom ERP freight logic
- Ensure freight processes are correctly represented in system workflows
- Close gaps between system assumptions and real-world carrier behavior
AI & Automation Enablement
- Identify and implement AI-assisted workflows for:
- Rate anomaly detection
- Carrier performance scoring
- Damage and claims pattern analysis
- Shipment risk prediction
- Translate freight realities into inputs automation systems can reliably act on
Cross-Functional Partnership
- Partner closely with Warehouse Systems & Execution leadership on:
- Packaging standards
- Pallet configurations
- Shipment readiness and handling practices
- Work with Finance to align freight economics with margin and pricing strategy
Required Experience
- 7+ years in logistics, freight, or network optimization leadership
- Proven ownership of multi-million-dollar freight spend
- Strong analytical capability; comfortable working with complex data
- Experience partnering with custom ERP systems and BI tools (PowerBI or equivalent)
- Systems thinker who understands incentives, contracts, and behavior
- Calm, high-agency leader able to hold authority without escalation or drama
- Pragmatic curiosity about AI and automation (applied, not theoretical)
Benefits
- Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
- Paid educational and professional development training
About Us
Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:
- Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
- Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
- Prioritizes a harmonious win for customers, team members, the company and the environment.
Learn more and view all openings at: careers.alpinehomeair.com
Work at AlpineWe take the time to understand your unique abilities and align you with the best opportunities to grow and flourish.About UsStarted as the world's first HVAC ecommerce store in 2002, Alpine Home Air is a team of future-minded innovators working to provide intelligent heating and cooling solutions to homeowners in a way that:
Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a cornerstone requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency;
Prioritizes a harmonious win for all parties mutually: customers, team members, company and the environment.
Learn more at: careers.alpinehomeair.com
Work at Alpine
We take the time to understand your unique abilities and align you with the best opportunities to grow and flourish.
About Us
Started as the world's first HVAC ecommerce store in 2002, Alpine Home Air is a team of future-minded innovators working to provide intelligent heating and cooling solutions to homeowners in a way that:
- Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a cornerstone requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
- Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency;
- Prioritizes a harmonious win for all parties mutually: customers, team members, company and the environment.
