Director of Maintenance

Job description

About the Role The Director of Maintenance provides strategic and operational leadership for all maintenance and facilities functions across the ArtHaus portfolio. This role ensures asset reliability, safety, compliance, and service excellence through consistent field execution, proactive maintenance programs, and strong vendor management. The Director oversees a regional network of Service Managers, Technicians, Porters, and service vendors , ensuring all work orders, unit turns, and preventive maintenance activities are completed on time and to ArtHaus standards. Working closely with the VP of Property Operations and the Regional leadership team, this position plays a critical role in achieving operational efficiency, resident satisfaction, and long-term asset performance. Primary Responsibilities Leadership & Team Development Lead, mentor, and evaluate Service Managers, Technicians, and Porters across multiple sites. Foster a culture of accountability, safety, and professional growth. Recruit, onboard, and train maintenance team members to meet operational and technical standards. Conduct performance evaluations, safety audits, and ongoing technical training programs. Drive engagement and retention across maintenance teams through structured feedback and coaching. Maintenance Operations Oversee all maintenance activities, ensuring SLA compliance for emergency, urgent, and routine work orders. Standardize maintenance processes, checklists, and response protocols across the portfolio. Ensure efficient and high-quality unit turns to meet leasing schedules. Conduct routine property inspections to assess mechanical systems, building integrity, and service quality. Coordinate after-hours and weekend coverage for emergency response. Maintain operational readiness and collaborate with Regional and Area Managers to align site priorities with financial and resident satisfaction goals. Preventive Maintenance & Asset Health Develop and manage a portfolio-wide preventive maintenance (PM) program. Ensure 100% completion of scheduled PM activities each month. Utilize Yardi Maintenance, EliseAI, and CMMS tools to track asset performance, completion rates, and recurring issues. Identify trends, reduce reactive maintenance, and extend the lifespan of building systems through data-driven insights. Vendor & Budget Management Oversee all service vendors across the portfolio — including HVAC, plumbing, electrical, landscaping, janitorial, pest control, and other key maintenance providers. Lead vendor sourcing, bidding, contract negotiation, and performance management. Ensure all vendors maintain current insurance, licensing, and compliance documentation. Conduct quarterly vendor performance reviews and maintain a preferred vendor matrix. Manage maintenance budgets and expense controls; review and approve repair and procurement invoices. Partner with Accounting and Operations to forecast, monitor, and reconcile maintenance-related expenditures. Safety, Compliance & Risk Management Ensure full compliance with OSHA, ADA, EPA, and California building and habitability codes. Conduct regular safety training, site audits, and compliance inspections. Maintain records of all life safety system testing, certifications, and regulatory requirements. Oversee risk prevention, environmental safety, and incident response protocols. Partner with HR and Legal to support insurance claims and compliance documentation. Systems, Reporting & Data Integrity Oversee the operation and reporting integrity of Yardi Maintenance, EliseAI, and CMMS systems. Ensure real-time tracking of work orders, preventive maintenance tasks, and vendor activity. Monitor performance dashboards and deliver monthly maintenance reports to Operations leadership. Analyze data to identify operational gaps, system improvements, and efficiency opportunities. Maintain 95%+ accuracy in system entries and work order documentation. Work Environment Hybrid role combining corporate collaboration with field leadership. Requires frequent travel across the Bay Area portfolio. Expected to spend approximately 70% of time in the field providing direct oversight and support to site teams. Occasional evening or weekend availability for emergencies or time-sensitive projects. Must maintain a professional presence consistent with company leadership standards and the ArtHaus brand. Qualifications 10+ years of experience in multifamily maintenance and/or construction management, with at least 5 years in a leadership capacity. Proven track record managing large-scale portfolios and multi-site teams. Strong knowledge of building systems (HVAC, plumbing, electrical, life safety). Experience managing CapEx budgets and vendor contracts. Proficiency in Yardi Maintenance, EliseAI, and project tracking software. Strong analytical, organizational, and leadership skills. Bachelor’s degree in Engineering, Facilities Management, or related field preferred. Certifications such as CAMT, CFM, or PMP a plus. Desired Core Competencies Leadership & Team Development Preventive Maintenance & Planning Budgeting & Cost Management Vendor Oversight & Negotiation Safety & Regulatory Compliance Crisis & Emergency Response Communication & Accountability Data-Driven Decision Making Compensation and Benefits Base Salary: $115,000–$135,000 annually, depending on experience. Performance-Based Bonus: up to 20–30% of base compensation, tied to operational KPIs and portfolio performance. Comprehensive Health, Dental, and Vision Insurance. Paid Holidays and Vacation. Professional development and growth opportunities within ArtHaus. 401k with up to 4% company match Company Phone About ArtHaus Properties The expanded ArtHaus Properties operating company is a wholly owned subsidiary of Arthaus Partners, purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It’s an exciting moment to lead, build, and leave your mark.