Director of Marketing

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. What you will have an opportunity to do: The Director of Marketing is responsible for developing and executing the overall marketing strategy for Naples Grande Beach Resort. This position oversees brand management, public relations, digital marketing, content development, partnerships, advertising, and demand generation initiatives designed to increase awareness, increase direct booking production, and support revenue growth across all resort business segments. The Director of Marketing serves as a key commercial leader and strategic partner to Resort Operations, Revenue Management, Food & Beverage, Spa, and Sales leadership while ensuring all marketing initiatives align with the resort's luxury positioning and business objectives. Strategic Marketing Leadership Develop and execute annual marketing and communications plans aligned with resort revenue goals. Lead integrated marketing strategies supporting group, leisure, catering, spa, and food & beverage business segments. Identify emerging market opportunities, consumer trends, and competitive positioning strategies. Manage annual marketing budgets and allocate resources to maximize return on investment. Brand Management Serve as the steward of the Naples Grande Beach Resort brand. Ensure consistent messaging, visual identity, and guest experience across all channels. Protect and enhance the resort's luxury market positioning. Maintain compliance with brand standards and management company guidelines. Digital Marketing & E-Commerce Oversee website strategy, search engine optimization, digital advertising, email marketing, and social media initiatives. Monitor digital performance metrics including website traffic, conversion rates, direct booking production, and campaign ROI. Collaborate with agency partners and vendors to optimize digital marketing performance. Identify opportunities to increase direct channel revenue and reduce dependency on third-party distribution. Public Relations & Communications Develop and execute annual public relations strategy. Build relationships with media, influencers, tourism partners, and community stakeholders. Manage press releases, media visits, crisis communications, and reputation management efforts. Represent the resort in community and industry organizations as appropriate. Content & Creative Development Direct creation of photography, video, website content, collateral materials, advertising assets, and social media campaigns. Ensure marketing materials accurately reflect the resort experience and luxury positioning. Maintain an annual content calendar to support business objectives. Commercial Collaboration Work closely with Revenue Management, Sales, and Operations teams to support occupancy, ADR, RevPAR, and ancillary revenue goals. Develop promotional campaigns and packages that drive profitable business. Identify opportunities to grow market share within key leisure and group segments. Leadership & Team Development Recruit, develop, and mentor marketing team members. Establish performance objectives, accountability standards, and professional development plans. Manage agency relationships, creative vendors, photographers, designers, and other external partners. Reporting & Analytics Measure and report marketing effectiveness through established KPIs. Analyze campaign performance and market trends to support strategic decision-making. Provide regular updates to executive leadership on marketing performance, brand initiatives, and commercial results. What are we looking for? Bachelor’s degree in marketing, Communications, Hospitality Management, Business Administration, or related field required. Master's Degree preferred. Minimum 7 to 10 years of progressive marketing experience. Luxury Four Diamond hotel or resort marketing director experience required. Experience leading integrated marketing strategies and managing budgets. Demonstrated success driving revenue through digital marketing and demand generation programs. Strong leadership and team management capabilities. Exceptional written and verbal communication skills. Proficiency in digital marketing platforms, CRM tools, website management, social media, and analytics. Experience managing agency relationships and creative development projects. Strong financial acumen and ability to analyze marketing performance metrics. Ability to thrive in a fast-paced luxury hospitality environment. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.