Director of Medical Staff Services

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 301 MEMORIAL MEDICAL PKWY City: DAYTONA BEACH State: Florida Postal Code: 32117 Job Description: Develops and provides reports to medical staff leadership and administration, including verification of membership, privileges, and practitioner statistical information. Establishes standards and analyzes work procedures for all facets of medical staff office functions to promote best practices. Develops and monitors operational quality indicators that reflect meaningful measures of service quality, setting department goals and objectives. Safeguards liability exposure for the hospital and medical staff by monitoring compliance with medical staff bylaws, rules, regulations, and policies. Develops and maintains processes for monitoring healthcare professionals' expirables and maintains current verification in credentials files. Interprets, develops, and implements practices to ensure continuous compliance with regulatory agencies and accrediting bodies. Implements processes to ensure compliance with policies and guidelines related to credentialing, privileging, and competence assessment of practitioners. Manages processes related to investigative, disciplinary, and legal proceedings, including formal investigations and fair hearings. Responds or delegates responses to corporate requests, law office requests, and subpoenas related to medical staff organization or practitioner matters. Maintains fiscal responsibility, including developing and monitoring an operating budget and promoting cost-effective operations. Manages medical staff funds, including collecting membership dues and fees, and reporting to the Treasurer, as well as managing leadership contracts and stipends. Responsible for leading team and supervising direct reports as assigned. Develops the scope of service for the department, aligning goals and objectives with the hospital's mission and strategic initiatives. Performs other duties as assigned by their supervisor. Knowledge, Skills, and Abilities: Facile use of the Microsoft suite of tools Understanding of regulatory and legal requirements regarding the medical staff processes Proficiency with privileging and credentialing software Knowledge of medical staff credentialing and privileging, including extensive understanding of medical staff bylaws, rules and regulations, policies and procedures, and applicable state and federal laws Familiarity with The Joint Commission standards and other accreditation standards as they relate to credentialing, provider quality, and medical staff services Demonstrates leadership qualities including accountability, strategic thinking, critical thinking, promotion of change, and the ability to inspire and motivate others Ability to effectively interact and relate to personnel at all levels of the organization, maintaining customer relationships, and exceeding expectations Exceptional verbal and written communication skills, including the ability to communicate clearly and concisely with an advanced understanding of medical terminology Demonstrated critical thinking and analytical skills, with the ability to critically evaluate and appropriately act upon complex clinical and technical information Outcome and result-oriented with proven experience in managing multiple demands and achieving results Knowledge of Performance Improvement/Peer Review principles and extensive knowledge of healthcare and credentialing industry, including medical-legal issues and laws Proven experience in a management position, guiding individuals and groups toward desired outcomes while setting high performance standards Organizing and planning skills, with the ability to proactively prioritize needs and effectively manage resources Demonstrates proficiency in PC skills, including Microsoft Office applications and a drive to incorporate technology in all operational functions Financial management skills, applying tools and processes to successfully manage to budget Customer service and problem-solving skills, including maintenance of calendars, agendas, minutes, and meeting notifications Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures, and systems Tactical execution – oversees the development, deployment, and direction of complex programs and processes Education: Bachelor's [Required] Master's [Preferred] Field of Study: in business or healthcare related field Work Experience: 5+ credentialing and quality experience to include healthcare management experience [Required] Additional Information: An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:- Bachelors degree and 5+ years of experience OR Associates degree and 7+ years of experience OR High School Grad or Equivalent and 9+ years of experience. Licenses and Certifications: Certified Professional Medical Staff Management (CPMSM) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $83,699.48 - $155,693.55 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse : This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.