Director of National Key Accounts (I&I)

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of National Key Accounts (I&I) based in the United States.** This is a senior, customer-facing leadership role focused on building strategic partnerships with influential national healthcare accounts. You will shape account strategies that respond to evolving customer priorities while supporting sustainable business and revenue growth. The role requires a strong understanding of the U.S. healthcare ecosystem, including integrated delivery networks, payer dynamics, and key account structures. You will act as a trusted strategic partner, translating customer insights into actionable plans, innovative solutions, and measurable outcomes. As a matrix leader, you will coordinate senior stakeholders across commercial, medical, technology, marketing, legal, and other functions. The position offers significant influence over enterprise strategy, resource allocation, customer engagement, and long-term account development. This is an opportunity to operate at a high strategic level while helping complex healthcare organizations address meaningful business and customer challenges. ### Accountabilities - Lead strategic relationships with prioritized national accounts, developing long-term, mutually beneficial partnerships that support customer priorities and business objectives. - Create and execute comprehensive strategic account plans that align customer needs, enterprise resources, and commercial goals. - Expand the depth and breadth of relationships across assigned accounts by engaging key stakeholders, identifying opportunities, and advancing solutions that deliver measurable value. - Serve as a senior subject matter expert on customer engagement, resource optimization, healthcare market trends, and national account dynamics. - Capture, analyze, synthesize, and communicate actionable customer insights to inform brand strategy, resource allocation, and cross-functional decision-making. - Act as the primary point of contact for customer engagements and strategic projects where specific portfolio or therapeutic opportunities are identified. - Lead integrated cross-functional teams involving commercial effectiveness, marketing, medical, health technology, brand teams, legal, and other relevant stakeholders. - Coordinate internal resources and influence matrix teams to ensure consistent execution against strategic account priorities. - Design scalable customer solutions and engagement platforms that address complex needs while improving operational effectiveness and measurable outcomes. - Identify emerging market trends and customer needs and translate them into opportunities for innovation, stronger partnerships, and competitive differentiation. - Contribute customer perspectives and market intelligence to broader enterprise strategy and planning. - Drive disciplined execution, ensuring account initiatives remain aligned with strategic objectives, customer expectations, and revenue goals. ## Requirements - Bachelor’s degree required; an MBA, MPH, or comparable advanced degree is preferred. - At least 8 years of experience in the pharmaceutical or biotechnology industry, with strong knowledge of the U.S. healthcare system and national account or integrated delivery network dynamics. - Demonstrated experience in Key Account Management, with 5–10 years of account management experience preferred. - Proven ability to develop and execute sophisticated strategic account plans within complex healthcare environments. - Strong understanding of customer engagement strategies, account development, healthcare market trends, and enterprise stakeholder dynamics. - Demonstrated ability to generate meaningful customer insights and translate them into business strategies, resource decisions, and measurable outcomes. - Strong leadership and influencing skills, with the ability to align and motivate stakeholders across matrixed organizations without relying solely on formal authority. - Exceptional communication skills, including the ability to engage confidently with senior executives and communicate complex ideas clearly and persuasively. - Strong analytical and project management capabilities, with the ability to manage multiple priorities and drive initiatives from strategy through execution. - Proven ability to design and implement scalable solutions for sophisticated customer environments. - Strong collaboration skills and the ability to work effectively across commercial, medical, marketing, technology, legal, and other functions. - Strategic mindset with strong business judgment, customer orientation, and the ability to identify opportunities in evolving market conditions. - Valid U.S. driver’s license and a driving record that meets applicable organizational standards. - Must be permanently authorized to work in the United States; U.S. work visa sponsorship is not available for this position. ## Benefits - Annual base salary range of **$189,200–$315,400**, with actual compensation dependent on factors including location and experience. - Eligibility for a performance-based bonus with a **22.5% target** of base salary. - Eligibility to participate in a share-based long-term incentive program. - Comprehensive medical, prescription drug, dental, and vision coverage. - 401(k) plan with employer matching contributions and an additional retirement savings contribution. - Paid vacation, holidays, and personal days. - Paid caregiver, parental, and medical leave. - Relocation assistance may be available depending on business needs and eligibility. - Remote work arrangement within the United States. - Opportunities for professional development and career growth. - Opportunity to influence strategic partnerships and contribute to solutions addressing complex healthcare needs.