Director of Operations

*Are you a strategic thinker who excels at improving operations and creating streamlined, efficient processes?* *Do you have what it takes to support a growing, high-caliber law firm as it expands its national footprint?* *Can you effectively lead and manage cross-functional initiatives to ensure seamless operation?* *Are you ready to step into a key role where you can influence significant business decisions and growth strategies?* **Final question:** When faced with a challenge, do you get *excited* or run away? **\*\* IMPORTANT: TO APPLY \*\*** **If you have any questions, please email only.** - Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. **To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.** **\*\*RECRUITERS DO NOT CONTACT\*\*** Founded in New Jersey, Lucosky Brookman LLP has grown to become a nationally recognized full-service law firm. We are dedicated to providing premium legal services across a wide range of areas, including capital markets, mergers and acquisitions, commercial litigation, intellectual property, and more. Our clients, spanning various industries, trust us with their most complex legal challenges. Our firm prides itself on a relationship-focused and results-driven philosophy. We prioritize client collaboration and high-performance execution, delivering measurable results that resonate with their objectives. With offices across the United States, we maintain a strong commitment to each client, adapting to their evolving needs and helping them navigate emerging growth opportunities. The Director of Operations role at Lucosky Brookman LLP is pivotal to our firm's continued success and expansion. This position is designed to bring strategic oversight and cohesion to our operations, ensuring that the firm operates efficiently and effectively. You will play a crucial role in building infrastructure, creating accountability systems, and supporting our dynamic growth trajectory. The impact of this position will be significant, influencing our client service, internal processes, and ultimately, the firm's business results. **What you’ll do:** - **Strategic Operations Leadership:** Serve as a senior operational partner to the executive leadership team, participating in quarterly strategic planning sessions to translate firm strategy into measurable operational priorities and scalable execution. - **KPI and Reporting Development:** Audit and improve existing data systems, creating firmwide KPIs and dashboards for informed decision-making. - **Vendor and Contract Management:** Inventory and evaluate vendor relationships, contracts, and operational spending to ensure cost efficiency, vendor accountability, and alignment with firm priorities. Partner with Finance to review operational expenditures, evaluate ROI, and identify cost-saving opportunities while maintaining clear separation from ownership of the Finance function. - **Technology & AI Governance:** Oversee legal technology, technology vendors, inventories, and system utilization while developing policies for AI use, document storage, email retention, and technology governance that improve efficiency while protecting confidentiality and compliance. - **Process Improvement:** Standardize and document SOPs, improve cross-functional workflows, clarify departmental ownership, eliminate operational inefficiencies, and implement scalable processes that support continued firm growth. - **Business Continuity and Crisis Management:** Develop plans for crisis situations, ensuring minimal impact on firm operations and client services. - **Leadership and Accountability:** Lead operational initiatives with authority by setting clear priorities, establishing accountability across departments, following through on strategic initiatives, and driving consistent execution throughout the firm. - **Executive Partnership:** Serve as the primary operational liaison for senior leadership by consolidating cross-functional information, providing clear executive updates, and reducing the need for leadership to manage day-to-day operational issues directly. **What we’re looking for:** - **Education:** MBA, JD, or other advanced degree is a plus but not required. Equivalent experience in legal operations leadership will also be considered. - **Operational Leadership Experience:** Proven experience in a senior operations role within a law firm or related legal environment. - **KPI and Data Proficiency:** Expertise in developing and managing KPIs, data analysis, and presenting actionable insights through dashboards. - **Legal Industry Knowledge:** Deep understanding of law firm operations, attorney workflows, and sector-specific technology. - **Vendor Management Skills:** Experience in negotiating and managing vendor contracts, ensuring cost-effective service delivery. - **Leadership and Communication:** Strong executive presence, able to work with demanding personalities, and communicate complex issues clearly. - **Tech and AI Fluency:** Familiarity with legal technology and experience leveraging AI for operational efficiency. - **Change Management:** Skill in leading cross-functional initiatives and driving change across departments. **Why you should work here:** - **Leadership Influence:** Direct involvement in strategic planning and significant authority over operational decisions. - **Growth Opportunities:** Join a firm in a pivotal growth phase, offering the chance to shape the operational future of the organization. - **High Impact:** Play a key role in institutionalizing best practices and creating operational systems that support firmwide goals. - **Collaborative Environment:** Work closely with leadership, engaging in meaningful projects that advance the firm’s strategy and client success. **Additional perks:** - **Compensation & Benefits:** Competitive compensation and a comprehensive benefits package will be discussed during the hiring process. - **Work Environment:** This role is based in New Jersey and requires a minimum of three-four days onsite each week, with flexibility to support occasional evening or weekend business needs as operational priorities require. If you are a strategic, resilient leader with a passion for operations and a track record of success in law firm environments, we invite you to apply for this crucial role at Lucosky Brookman LLP. Join us to shape the future of our operations and contribute to our journey of growth and excellence.