Director of Operations

**DNAM Brands** is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and we continue to scale our wholesale, direct-to-consumer, and global distribution business, we are seeking an experienced Director of Operations to lead and optimize our end-to-end operational infrastructure. This executive leadership role is responsible for overseeing logistics, fulfillment, inventory flow, third-party warehouse operations, customer experience, ecommerce operations, and cross-functional execution. Reporting directly to executive leadership, the Director of Operations will build scalable operational processes, lead strategic initiatives, and ensure flawless execution across product launches, wholesale fulfillment, e-commerce operations, and international supply chain management. The ideal candidate is a strategic leader who enjoys solving complex operational challenges, building high-performing teams, and creating scalable processes that support rapid business growth. ### Responsibilities ### Operations Leadership & Cross-Functional Management - Lead the company's day-to-day operational strategy across e-commerce, wholesale, warehouse, logistics, inventory, and fulfillment - Partner closely with Executive Leadership, Production, Planning, Sales, E-commerce, Marketing, Customer Experience, and Finance to ensure operational alignment across all business functions - Own operational execution across all sales channels, including: - Shopify Plus - TikTok Shop - Wholesale - Marketplace & Future Commerce Channels - Lead weekly operational meetings, launch readiness meetings, and executive business reviews - Develop project plans, timelines, dashboards, and presentations to communicate operational performance and strategic initiatives - Create contingency plans to mitigate operational risks, supply chain disruptions, and inventory challenges ## Logistics & Supply Chain Management - Oversee domestic and international logistics from manufacturing partners through final warehouse delivery - Manage relationships with freight forwarders, customs brokers, parcel carriers, and transportation providers - Coordinate inbound ocean and air shipments while monitoring delivery timelines and transportation costs - Track freight expenses, landed costs, duties, and shipping performance by purchase order - Ensure all import documentation, commercial invoices, packing lists, and customs documentation are accurate and compliant - Collaborate closely with Production and Planning teams to ensure inventory arrives on schedule for launches and customer commitments ## Warehouse & Fulfillment Operations - Lead relationships with internal warehouse teams and third-party logistics (3PL) providers - Ensure accurate receiving, inventory management, order fulfillment, and shipping performance - Monitor warehouse productivity, order accuracy, shipping SLAs, and operational KPIs - Review warehouse capacity planning to support business growth and seasonal demand - Oversee warehouse supply management, packaging materials, and operational readiness - Review fulfillment performance and implement continuous process improvements ## E-Commerce & Omni-channel Operations - Partner closely with the E-commerce team to ensure operational excellence across all digital channels - Support product launches, promotional campaigns, inventory synchronization, and order fulfillment - Oversee operational execution for: - Shopify Plus - TikTok Shop - Wholesale accounts - Pop-up events - Retail partnerships - Ensure inventory accuracy across all sales channels - Coordinate launch readiness with Marketing, Creative, Customer Service, and Warehouse Operations ## Customer Experience & Reverse Logistics - Partner with Customer Service leadership to improve the post-purchase customer experience - Monitor fulfillment-related customer issues and implement operational improvements - Oversee returns management, reverse logistics, and returns platform performance - Analyze customer feedback to identify recurring operational issues and improve service levels - Develop scalable processes that improve delivery accuracy, speed, and customer satisfaction ## Inventory & Operational Planning - Partner with Planning, Production, and Finance to forecast inventory needs and operational capacity - Monitor inventory flow from factories through warehouse receipt and customer fulfillment - Identify inventory risks and recommend operational solutions to support business objectives - Improve inventory visibility and reporting across departments ## Vendor & Partner Management - Serve as the primary operational contact for logistics providers, warehouse partners, freight companies, and key vendors - Manage vendor performance through service level agreements (SLAs), KPIs, and ongoing business reviews - Negotiate operational services where appropriate while maintaining high service standards - Review and approve operational invoices related to warehousing, freight, logistics, and fulfillment ## Process Improvement & Operational Excellence - Evaluate operational workflows and identify opportunities to improve efficiency, scalability, and profitability - Develop and maintain Standard Operating Procedures (SOPs) across warehouse operations, logistics, inventory management, fulfillment, and customer operations - Lead cross-functional process improvement initiatives using data and operational metrics - Introduce automation, technology, and AI-powered operational tools where appropriate to improve business performance ## Compliance & Risk Management - Ensure compliance with operational policies, transportation regulations, customs requirements, and company standards - Support annual operational audits in partnership with Finance and Human Resources - Oversee operational insurance requirements and Certificates of Insurance (COIs) for vendors and partners - Identify operational risks and implement preventative solutions to minimize disruption ## Leadership & Team Development - Build, mentor, and develop high-performing operations, warehouse, and logistics teams - Establish clear performance expectations, KPIs, and professional development plans - Foster a collaborative, accountable, and solutions-oriented culture across departments - Partner with Human Resources on recruiting, onboarding, organizational planning, and succession development ### Qualifications - Bachelor's degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field - 8+ years of progressive leadership experience in operations, supply chain, logistics, fulfillment, or warehouse management - Experience within fashion, apparel, accessories, consumer products, or omni-channel retail preferred - Strong understanding of: - Direct-to-Consumer (DTC) operations - Wholesale distribution - Shopify Plus - Warehouse operations - Inventory management - International freight and logistics - Third-party logistics (3PL) - Proven experience managing cross-functional teams and external operational partners - Strong analytical skills with experience using operational dashboards, KPIs, and reporting tools - Excellent project management and organizational skills - Experience developing SOPs and implementing scalable operational processes - Strong communication, leadership, and problem-solving abilities - Comfortable working in a fast-paced, entrepreneurial, high-growth environment