Director of Operations

Job description

About WFS Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary To be the best, our teams of cargo, passenger and ramp handling experts in more than 175 major airport locations in over 22 countries on five continents know they have to perform to the highest level for our customers every single day, and they do. Our business is built on working closely with every customer, on understanding the requirements of their business, and ensuring we not only meet their expectations but also use our knowledge and expertise to find ways to help them grow. Responsibilities Responsible for the on-going operation and revenue generating activities of various lines of business. This position will supervise the establishment and implementation of training programs directed at successful operational performance and operational career development, and the security of facilities, equipment, personnel, information and inventory. Effectively lead / coach / mentor GMs to success. Identify stations that are deviating from plan and assist GM and Regional Managers in developing and executing action plans. Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance. Ability to administer / lead bi-weekly conference calls & originate safety topic discussion matter. Enforce all WFS protocols and procedures to ensure that WFS continuously provides the highest level of Safety, Service and Operational abilities at all times. Work with all other HDQ organizations to ensure the Operations point of view is represented. Support ad-hoc projects as needed. Minimum Requirements At least 5 years Sr mgmt. oversight of large ramp ops (Wide-body & Narrow-body ramp handling experience required). At least 5 years Sr mgmt. oversight of at least 50 Ops staff including Leadership, Admin & daily interaction with GSE MX mgmt. At least 5 years Sr mgmt. oversight of large warehouse operations (including build/break of domestic & Int’l cargo & truck load / unload Ops). At least 5 years Sr mgmt. oversight of Security, Safety, Training, QA, including hands-on experience writing responses to government agencies. Preferred Skills Master's degree (M.A.) preferred, not required. Ability to read, write, fluently speak and understand the English language; Spanish is a plus. Firm understanding and usage of Anaplan or equivalent software, ability to read and understand P&Ls, create or edit station budgets. Must have a strong use of computer-based applications including MS Word, Excel, PowerPoint, as well as ability to learn and use web-based programs for day to day management functions. Physical Requirements/Working Conditions Remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Walk short distances. Reach above and/or below shoulder. Handle/grasp documents or office equipment. Sit and/or stand for short or extended periods of time. Lift/carry/move objects, files and documents up to 10 pounds. Work in an office environment using standard office equipment. Talk, listen, and speak clearly on telephone. Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.