Director of Operations, Data Analytics for Production Support, Extended-Hours

This is an exciting opportunity at Natera (a global leader in precision medicine and genomics testing), to oversee the entire operations of our Extended-Hours Support (ExHS) team, to provide key data analytics services for our lab production operations. As the Director of Operations for ExHS at our Data Science Production Engineering (DSPE) department, you will have the opportunity to work with Natera's diverse and ultra-large data sets (up to PB size), apply innovative solutions built with the latest information and cloud technologies, directly support the most cutting-edge medical diagnostics and genomics applications, and make real & immediate impact to patients and healthcare providers, by ensuring the ExHS team's timely and accurate data analytics support to production teams, e.g., product management team, lab operations teams, lab director teams, and genetic counselor teams. **Important Note: This Director needs to be available during the extended hours (e.g., early morning, late evening, and weekend hours) for emergencies or other similar critical events (note: this position does not require general availability during the extended hours, but only during emergencies or other similar critical events during the extended hours).** **PRIMARY RESPONSIBILITIES:** **Team Leadership and Operations** - Direct and mentor a team of 10+ ExHS data science support engineers and analysts providing coverage across standard and extended operational shifts, for the timely and accurate data analytics support for production teams. - Enforce operating procedures for compliance, quality, and efficiency. - Measure, report, and continuously improve team operational effectiveness. - Lead the team during critical production incidents or emergency events during and outside standard business hours. **Technical Execution and Infrastructure** - Develop and maintain technologies for operational visibility (e.g., via AWS QuickSight or Streamlit). - Develop and maintain technologies for operational efficiency. - Manage and execute analytics workflows on Snowflake and AWS infrastructure (Redshift, Athena, Batch, EC2, S3), and ensure strictly compliance to CLIA, FDA, and internal quality management standards. **Process Improvement** - Improve operating procedures for compliance, quality, and efficiency. - Train and coach team members on new technologies, procedures, and guidelines/best practices. - Identify areas for improvement within the DSPE ExHS team, develop improvement solutions, and/or work with DSPE teams to implement such solutions. **Cross-Functional Collaboration** - Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings. - Proactively manage stakeholder expectations. - Establish regular stakeholder reporting mechanisms. - Translate complex analytical results into actionable recommendations for cross-functional partners. **QUALIFICATIONS:** - Master's degree in Statistics, Data Science, Bioinformatics, Computer Science, Mathematics, or Operations Research required; Doctorate degrees are a plus. - Minimum 8 years of relevant industry experience with a Master's degree (or minimum 4 years with a Doctorate). - Minimum 3 years of experience operating within a highly regulated environment (CLIA and/or FDA compliant settings). - Minimum 3 years of management experience leading medium-sized teams (e.g., of 7 to 20 engineers or analysts, or larger) in production support or operational roles. - Working knowledge of diagnostic laboratory business processes and genomic/bioinformatics technologies. **KNOWLEDGE, SKILLS, AND ABILITIES:** - Proficient in data analysis and statistical techniques. - Proficient in Python and SQL development. - Hands-on experience with Snowflake platform technologies and AWS cloud analytics tooling (Redshift, Athena, Batch, EC2, S3). - Demonstrated experience developing operational dashboards and analytical tools using AWS QuickSight, Streamlit, or equivalent platforms. - Strong written and verbal communication skills, with a track record of building cross-functional trust and explaining technical data clearly. - Ability to navigate operational ambiguity, establish structure where gaps exist, and resolve production bottlenecks directly. - Good documentation practices and coding style. - Strong integrity. - Team player, collaborative. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $186,300—$232,900 USD **OUR OPPORTUNITY** Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. **WHAT WE OFFER** Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit [](http://www.natera.com/). Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. *If you are based in California, we encourage you to read this important information for California residents.* Link: [](https://www.natera.com/notice-of-data-collection-california-residents) Please be advised that Natera will reach out to candidates with a @[](http://natera.com/) email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - [BBB announcement on job scams](https://www.bbb.org/article/tips/12261-bbb-tip-employment-scams) - [FBI Cyber Crime resource page](https://www.fbi.gov/investigate/cyber)