Director of Operations - Pullman Bentota Resort & SPA

WHAT YOU WILL BE DOING: Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division. Support the General Manager in the overall management and strategic direction of the hotel. Ensure the smooth operation and coordination of the hotel through respective Department Heads Lead by example, Ensuring delivery of a consistently exceptional guest experience across all areas of the hotel, in line with Pullman brand standards Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives Maintain constant awareness of all ongoing activities throughout the entire operation. Drive quality across the resort and inspire the team to create extraordinary guest experiences. Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met. Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained. YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years’ industry experience in upmarket brands; at least 2 years’ experience in similar role Strong process orientation; Strong Leadership abilities and organizational skills; Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. Outstanding PR and social integration skills to develop strong customer relations F&B background is preferred WHAT IS IN IT FOR YOU: Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"