Director of Outlets

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks & more Complimentary meals in Team Member Café while working Golf discount at The Lodge at Ventana Canyon Community volunteer opportunities Benefits are subject to eligibility and may vary by position What We’re Looking For: The Director of Outlets is responsible for overseeing the operation and profitability of all food and beverage outlets within the hotel, including restaurants, bars, lounges, and in-room dining. This role requires strong leadership, operational management, and financial acumen to ensure high-quality service, compliance with hotel standards, and guest satisfaction. The Director works closely with outlet managers, the Executive Chef, and the Director of Food and Beverage to drive innovation, maintain cost controls, and enhance guest experiences. Who You Are: A strategic, results-oriented leader with experience in multi-outlet F&B operations. A creative professional with the ability to design menus and concepts that elevate the guest experience. Strong communicator with the ability to inspire, mentor, and develop management teams. Financially astute, with the ability to manage budgets, labor, and profitability across multiple outlets. A collaborative partner who thrives in cross-departmental teamwork and problem solving. What You Will Do: Work with outlet managers to establish staffing requirements and scheduling to meet business needs. Approve and oversee policies and procedures developed by managers for outlet operations. Hire, train, coach, appraise, and discipline F&B managers in alignment with Loews Hotels standards. Implement New Hire Training and ongoing Star Service Competency programs. Oversee compliance with all required food handling and alcohol service certifications, ensuring timely training, recertification, and record maintenance across all F&B outlets. Evaluate management and staff performance, identify development needs, and establish advancement goals. Oversee inventory control, menu pricing, and cost management for all outlets. Partner with the Purchasing Manager, Executive Chef, and outlet managers to establish par levels and maintain inventory balance. Ensure security, maintenance, and proper use of operating supplies and equipment. Collaborate with Executive Chef and outlet managers to update existing menus and develop new concepts as needed. Communicate daily with outlet leaders to review activities, upcoming events, and operational needs. Conduct departmental meetings to ensure managers are aligned with hotel objectives and updates. Attend hotel meetings to stay current on in-house activities, promotions, and events. Respond to guest concerns promptly and professionally, ensuring service recovery when needed. Uphold hotel policies, safety regulations, and emergency procedures. Promote teamwork, professionalism, and guest satisfaction throughout the outlets. Perform other duties as assigned. Your Experience Includes: Bachelor’s degree or higher in Food Service Management, Culinary Arts, or Hospitality Management. 6–8 years of progressive management experience in a large, upscale, high-volume, multi-outlet hotel environment. At least 3–5 years of experience as a Director in F&B outlets or equivalent senior leadership role. Strong knowledge of food and beverage planning, production, presentation, and servi ce . Ability to develop menus and beverage programs that align with outlet concepts and guest preferences. Proven success in cost controls, inventory management, and operational efficiency. Excellent leadership, organizational , and communication skills. Flexibility to work evenings, weekends, and holidays as business demands. Who You’ll Supervise: Outlet Managers Supervisory & hourly staff within all F&B outlet s