Director of Partnerships, Litigation Support

Steno is growing — and so is our Lit Support team! We're looking for a Director of Partnerships, Litigation Support to serve as the vital connector between our Lit Support team, our clients, and our sellers. This is a ground-floor leadership opportunity: first of its kind on the Lit Support team, setting the tone, building the playbook, and eventually growing a small team around you. If you thrive in fast-moving environments, love making clients feel like they're in the best possible hands, and have deep roots in California eFiling and litigation support — we built this role for you. What You’ll Do Serve as the primary point of contact for all client opportunities and escalations from the Lit Support team — owning resolution from first contact through close. Act as the bridge between clients, Lit Support team members, Account Executives, and Inside Sales, keeping everyone aligned and moving forward. Build deep, trust-based client relationships through proactive, genuinely helpful communication. Represent Steno’s full Lit Support offering — California eFiling, service of process, and beyond — with real subject-matter authority. Lead and co-facilitate client demos, webinars, and training sessions for legal professionals at every level, from legal support staff to firm leadership. Manage white-glove client onboarding from kickoff through active usage and ongoing support. Proactively identify at-risk accounts and build action plans to drive retention. Collaborate cross-functionally to surface client feedback, flag trends, and champion improvements that move the NPS needle. Maintain accurate records in HubSpot and Steno’s proprietary software. Help drive new and existing business — tracking targets and staying accountable to your KPIs. Document a repeatable, scalable CSM playbook to support future team growth. What We’re Looking For - You’ll crush it in this role if you have: 5+ years of experience in the legal or litigation support industry, with a focus on customer success, account management, or client services. Direct, hands-on expertise in California eFiling and service of process — not just familiarity, but the ability to speak with authority on jurisdictional rules, filing deadlines, rejection reasons, SOP logistics, and the nuances legal professionals actually care about. Proven ability to command a room with law firm leadership — partners, managing partners, office administrators — and pivot seamlessly to field granular, technical questions from paralegals and legal support staff. Experience leading webinars and product demos for legal professionals at all levels. A background selling or supporting the sale of litigation support services — you understand the full client lifecycle from prospect to long-term account. Availability to work Pacific Time (PT) business hours. Proficiency with Slack, Zendesk, and HubSpot or comparable CRM/support tools. Exceptional written and verbal communication skills, with the ability to adapt your tone and style to any audience. A natural connector who builds trust quickly and sustains it over time. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at . Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team. Director of Partnerships, Litigation Support (Remote) Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together – Stock options included. When Steno grows, you grow. Invests in you – Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Competitive Total Comp $110,000-$130,000 (including quarterly bonus) – with real growth potential as you make your mark and build something meaningful. Ground-floor leadership opportunity – You'll be the first dedicated Director of Partnerships on the Lit Support team, setting the tone, building the playbook, and growing a team around you. Build and lead a team – Grow, mentor, and shape a high-performing partnerships function with real autonomy and visibility across the org. Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance.