Director of Personal Injury Partnerships

Job description

# BenchMark Physical Therapy, a Brand Partner of Upstream Rehabilitation, is looking for a Director of Personal Injury Partnerships to join our team **Director of Personal Injury Partnerships** **Location Type: Atlanta, GA; Charlott, NC; or Nashville, TN** **Build Your Career with Us!** Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. **The Role:** As the Director of Personal Injury Partnerships, you will lead the strategy and execution to drive growth in Personal Injury and Motor Vehicle Accident Lien (MVAL) referral and evaluation volume across the organization. In this role, you will develop and expand attorney and legal referral networks, strengthen market presence, advance specialty service line growth, and build a scalable go-to-market strategy for personal injury and lien-based referral channels. You will serve as a key strategic partner across Sales, Field Operations, Specialty Services, Intake, Legal, and other support teams to ensure growth initiatives translate into timely patient access, operational excellence, compliant processes, and exceptional partner experiences. Working closely with sales and operational leaders, you will align market development efforts with clinic readiness, service capabilities, referral conversion, and long-term business performance. Your leadership will play a critical role in advancing organizational growth while supporting our mission to deliver high-quality care to the communities we serve. **What You’ll Do:** - Develop and execute strategies to grow the Personal Injury/MVAL service line, expand referral networks, and increase evaluation and referral volume across targeted markets. - Identify market opportunities, establish growth priorities, and position the organization as a preferred rehabilitation partner within the personal injury and legal referral marketplace. - Build and maintain strategic relationships with attorneys, legal referral networks, physician groups, and other referral partners to drive market expansion and referral growth. - Represent the organization through networking, educational, and business development activities while leveraging market intelligence and partner feedback to identify growth opportunities and enhance service delivery. - Partner closely with Sales, Operations, Specialty Services, Intake, and other stakeholders to ensure growth initiatives align with clinic capabilities, patient access objectives, referral conversion goals, and service line performance. - Collaborate across teams to improve referral workflows, partner experiences, and the successful implementation and expansion of Personal Injury/MVAL programs. - Monitor market performance, referral trends, and key business metrics, utilizing CRM and reporting tools to track activity, measure results, and provide strategic recommendations to leadership. - Contribute to annual planning, resource allocation, and long-term service line growth strategies. - Lead, coach, and develop team members by establishing clear performance expectations, supporting talent development, and fostering a culture of accountability, collaboration, and results. - Travel up to 75% to support partner engagement, market development, and internal collaboration. - Other projects and duties as assigned. **Who You Are:** - Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field. - 5+ years of experience in healthcare sales, business development, strategic partnerships, account management, or service line growth. - Proven success building referral networks, developing market growth strategies, and driving business results. - Experience collaborating across sales, operations, clinical, intake, legal, revenue cycle, and other support teams. - Strong relationship-building, consultative selling, and stakeholder management skills, with the ability to establish trusted partnerships with attorney groups and healthcare partners. - Strategic, data-driven mindset with experience using CRM platforms, pipeline reporting, and performance metrics to identify opportunities and measure outcomes. - Excellent communication, presentation, and influencing skills, with the ability to align cross-functional teams around growth initiatives. - Ability to navigate complex referral channels and translate market insights into actionable business and operational recommendations. **Nice to Haves:** - Experience in personal injury, motor vehicle accident (MVA), lien-based healthcare, legal referral development, or related specialty healthcare sales. - Experience developing relationships with attorney groups, legal networks, physician practices, and other referral partners. - Experience within outpatient rehabilitation, physical therapy, occupational therapy, or other multi-site healthcare organizations. - Experience leading sales, business development, partnership, or specialty service line teams. **Why You’ll Love Working Here** - The chance to directly shape our organization’s growth by hiring the talent that drives our mission. - Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership. - A collaborative team environment where your ideas are valued. - Competitive compensation, comprehensive benefits, and ongoing professional development. **Benefit Offerings:** - Annual paid Charity Day to give back to a cause meaningful to you - 100% employer paid medical health insurance premium option available - Dental and Vision insurance - 401(k) with company match - Generous PTO and paid holidays - Supportive team and leadership invested in your success **A Better Place to Build Your Career** Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact. Salary Range: $145,000 - $170,000/year *Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic* *Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.* Follow @Lifeatupstream on [Instagram](https://www.instagram.com/upstreamrehabilitation/?hl=en), and check out our [LinkedIn](https://www.linkedin.com/company/upstream-rehabilitation/) company page to learn more about what it’s like to be part of the [#upstreamfamily.](https://www.facebook.com/UpstreamRehab/) [CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM](https://youtu.be/v7xAyAm0Myk) #LI-Hybrid *Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.*