Director of Pool and Beach Experience

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today. What you will have an opportunity to do: The Director of Pool and Beach Experience is responsible for the strategic leadership, daily operation, service standards, financial performance, safety, maintenance coordination, and overall guest experience of the resort’s pool and beach operations within a large-scale Caribbean resort featuring 578 guest rooms, multiple food and beverage outlets, event venues, recreational facilities, and extensive guest amenities. This highly visible leadership position oversees all poolside and beach operations, including pool and beach food and beverage service, pool bars, cabanas and cabana packaging in partnership with culinary, activities and programming, Kids Club activities, towel and retail huts, premium guest experiences, overall pool and beach maintenance in tandem with support departments, and the Pool & Beach Ambassador team, including servers, bartenders, attendants, and other guest-facing colleagues. The Director of Pool and Beach Experience will create a vibrant, engaging, authentic, safe, well-maintained, and seamless Caribbean resort experience while ensuring exceptional service, operational consistency, revenue generation, team development, interdepartmental coordination, marketing and social media engagement, and adherence to all resort, brand, health, safety, sanitation, and local regulatory standards. What are we looking for? Direct all pool, beach, cabana, daybed, recreation, and guest-facing outdoor operations to deliver an exceptional resort experience. Ensure the highest standards of guest service, cleanliness, safety, maintenance, and presentation throughout all pool and beach facilities. Drive revenue growth through premium guest experiences, cabana and daybed rentals, food and beverage offerings, activities, retail operations, and special events. Lead resort programming, including family activities, Kids Club experiences, wellness offerings, cultural events, entertainment, and seasonal activations. Partner with Food & Beverage, Marketing, Events, Spa, Guest Services, and other departments to create seamless and engaging guest experiences. Oversee marketing and promotional initiatives that increase guest participation, resort engagement, and ancillary revenue opportunities. Recruit, develop, and inspire a high-performing team, fostering a culture of hospitality, accountability, teamwork, and service excellence. Manage departmental budgets, labor planning, operational expenses, forecasting, and financial performance to achieve business objectives. Monitor guest satisfaction, identify opportunities for continuous improvement, and lead effective service recovery efforts. Ensure compliance with all safety, health, sanitation, environmental, and regulatory standards while maintaining a strong focus on guest and team member well-being. Serve as a visible leader throughout the resort, building meaningful guest connections and creating memorable vacation experiences. This role is instrumental in shaping the resort's outdoor lifestyle experience while driving guest satisfaction, operational efficiency, team engagement, and overall business performance. What are we looking for? 8+ years of leadership experience in luxury resort, hospitality, recreation, or food & beverage operations. Bachelor’s degree in hospitality, Business, or a related field preferred. Bilingual. Experience managing pool, beach, or resort operations in a high-volume environment. Proven ability to lead large teams and oversee multiple operational areas. Strong knowledge of food & beverage operations, budgets, labor management, and revenue performance. Experience creating guest activities, entertainment, recreation, or family programming preferred. Strong leadership, communication, and guest service skills. Financial management experience, including budgeting, forecasting, and cost control. CPR/First Aid certification or ability to obtain addtional required certifications. Compensation: $ - $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.