Director of Product, Customer Experience

Job description

## About Voltus Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. Our commercial and industrial customers and grid services partners generate cash by allowing Voltus to maximize the value of their flexible load, distributed generation, energy storage, energy efficiency, and electric vehicle resources in these markets. At Voltus, we live by the mantra "doing well by doing good" — and that includes actively doing our best by our team, clients, and partners. ## Role Overview Voltus is seeking an exceptional Director of Product Management to lead the team that owns the core customer-facing aspects of our platform. Reporting to the VP of Product & Design, you will lead critical product areas including customer dispatch, customer performance, market settlement, customer hardware and metering data, and the overall customer financial experience — all of which are essential to driving trust, value, and retention for customers. As Voltus scales into new resource types, customer segments, and markets, this is the role that turns our market-leading position into a market-leading customer experience — one that lets customers self-serve, understand their economics, and earn more value per MW under management. Success means helping customers win because we've made it easy for them to perform. This is a high-ownership leadership role with the opportunity to define bold strategy, build and scale a high-performing PM team, and apply deep product expertise to some of the most complex, commercially meaningful problems in energy. It's also a player-coach role: you will coach and develop the PMs on your team while staying hands-on, driving delivery for core features yourself. You and your team will partner closely with our market platform PM team, engineering, design, energy markets, and commercial leadership to deliver intuitive, scalable solutions that make it easier for customers to participate in (and profit from) electricity markets. **Voltus is a fully remote company. Candidates must reside and be authorized to work in the United States or Canada, aligned to a US time zone.** ### What You'll Do - Define and drive product strategy across the customer experience — dispatch, performance, settlement, metering and hardware data, and the financial experience — from how customers enroll and manage their assets to how they understand and trust every dollar Voltus earns them. - Lead and grow a team of product managers as a player-coach, fostering a culture of extreme ownership, rapid velocity, and customer obsession while staying close to the craft, and modeling how AI raises the ceiling on what a small, sharp product team can deliver. - Build a customer experience that scales, turning a historically high-touch, service-led relationship into a product customers can self-serve, and one ready for new resource types, segments, and markets. - Collaborate cross-functionally with the market platform PM team, engineering, design, energy markets, GTM, and executive leadership to prioritize, build, and ship impactful solutions at scale. - Balance vision and execution, moving fluidly between long-term strategy and hands-on product design, discovery, experimentation, and iteration. - Own the metrics that matter: customer engagement, retention, settlement accuracy, value per MW, and financial transparency. You don't just ship features; you create outcomes. ### Qualifications & Skills - **10+ years in Product Management**, with at least 3+ years leading and scaling PM teams in high-growth environments. - **Deep expertise in energy markets**, specifically demand response, DER participation, energy storage, or grid services. You understand enrollment, dispatch, performance measurement, and settlement, and you can hold your own with our Energy Markets team. This is a hard requirement, not a nice-to-have. - **Proven track record shipping customer-facing products at scale**, ideally turning high-touch, data intensive, financially driven relationships into scalable, self-serve product experiences. - **Player-coach orientation**, you want to lead and develop a team *and* stay close to the craft, and you're energized by both. - **Fluency turning economic complexity into trust.** You've built experiences where customers need to understand the financials — earnings, settlement, performance. - **A track record of bringing AI into how product teams work.** You've introduced AI tools and practices into a product organization — not just shipped AI features — and measurably improved how your team does discovery, writes specs, prototypes, and ships features. You can bring skeptics along and set a standard others follow. - **Scrappy and action-oriented.** You move fast, make hard calls with incomplete information but honed intuition, and do what needs to be done. - **Effective communicator and cross-functional influencer**, including at the executive level.