Director of Property Operations

Job description

## **Job Opportunity – Director of Property Operations with ES Property Management in Cincinnati, OH** ## **Are you a property management or operations leader who enjoys building teams, improving processes, developing people, and driving growth? If so, we’d love to connect.** ES Properties is seeking a **Director of Property Operations** to oversee a growing residential portfolio while leading maintenance operations, financial performance, resident services, process improvement, and team development. With approximately 650 apartment units and ambitious growth plans, ES Properties needs a leader who can help scale operations, build structure, and create systems for continued expansion. **Key Responsibilities:** **Property & Portfolio Operations** - Lead day-to-day operations for a growing residential property portfolio. - Ensure properties are well maintained, efficient, and aligned with company standards. - Oversee resident communications, escalated concerns, and issue resolution. - Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers. - Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth. **Financial Management** - Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits. - Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning. - Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency. **Maintenance & Vendor Management** - Oversee maintenance operations and support ongoing team development. - Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures. - Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution. **Leadership, Accountability & Process Improvement** - Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions. - Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments. - Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth. - Drive continuous improvement initiatives that support growth and scalability. - Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence. **Asset Management & Reporting** - Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards. - Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership. - Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value. **Qualifications:** - 5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams. - Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking. - Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination. - Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills. - Rent Manager or similar property management software experience preferred; comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service. - EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable. **Why Join ES Properties?** - Make a significant impact within a growing organization. - Help shape the systems, processes, and structure needed for continued expansion. - Take on broad leadership responsibility across operations, maintenance, financial performance, and portfolio management. - Join a collaborative, family-oriented culture built on accountability, teamwork, transparency, and service. - Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees, residents, and communities. **BUILD THE TEAM. IMPROVE THE OPERATION. HELP SHAPE THE FUTURE.** Apply online today! Employer is EOE/M/F/D/V. No third‑party candidates please. #ZR