Director of RCM Analytics & Client Success

Job description

Job Title: Director of RCM Analytics & Client Success The Role: The Director of RCM Analytics is responsible for end-to-end operational ownership of client revenue cycle performance across all sites. This role serves as the owner for client setup, system configuration, reporting alignment, and ongoing RCM optimization ensuring every customer is fully operational, structurally sound, and positioned for success from day one. This individual combines deep revenue cycle expertise, advanced analytics capability, and strong operational leadership. They actively monitor performance in real time, identify root-cause operational gaps early, and drive corrective action with internal teams and client leadership when needed. The Director plays a central role in ensuring RCM performance is scalable, measurable, and continuously improving across the organization. In addition, this role serves as a Prompt product and BI expert ensuring system configurations, automation tools, and reporting environments are fully optimized while interfacing directly with the Product team on feature gaps and enhancement opportunities driven by RCM and enterprise needs. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Key Responsibilities - Client Ownership & Performance Accountability - Serve as the single accountable owner for full client setup and ongoing RCM performance across all sites. Ensure workflows, automations, authorizations, reporting, and system configurations are aligned prior to and after go-live. - Actively monitor AR aging, denials, authorization timeliness, claim submission lag, payer trends, utilization, and workflow metrics. Identify risks before they impact cash flow or client experience and take structured action to correct them. - Lead root cause analyses when performance gaps emerge and implement operational, workflow, or system-level solutions that produce measurable improvements. - Drive accountability internally and facilitate direct performance conversations with client owners when necessary. Manage escalations with clarity and confidence. - Front of House Operations Oversight - Oversee and ensure consistent execution of front-of-house revenue cycle processes across all supported clients and teams. - Ensure clients maintain 100% payer enrollment completion, both initially and through ongoing quarterly reviews to maintain active electronic billing capabilities. - Oversee payer configuration to ensure electronic claim submission is utilized whenever possible, and that automatic paper claim mailing is configured when electronic submission is unavailable. - Establish and enforce a standardized EOB upload policy across teams to ensure timely and accurate documentation of payer responses. - Ensure front office teams collect and document accurate patient insurance benefit information, including coverage details, copays, coinsurance, and deductibles, using standardized policy note documentation. - Drive standardized upfront collections processes - Ensure operational adherence to patient accounts receivable policies - Ensure insurance card images are uploaded and patient intake documentation is completed accurately prior to or at the time of service. - Oversee payer setup to ensure authorization requirements are configured correctly and aligned with payer rules. - Ensure authorizations are managed daily according to established standards, including monitoring and rescheduling visits when authorization requirements are not met. - Oversee payer configuration and workflow setup to enable RCM automation and operational efficiency across the Prompt RCM team. - Monitor clinical coding optimization efforts, coaching teams on coding accuracy and ensuring billing aligns with visit duration and documentation standards - Implement and monitor reporting processes to identify visits without claims, ensuring providers complete documentation and front office teams properly check in visits. - Analytics, BI & System Optimization - Own performance reporting and visibility across accounts. Build and maintain dashboards, KPI frameworks, forecasting models, and predictive indicators that strengthen leadership insight and operational precision. - Configure sites and BI environments to maximize automation, reporting accuracy, and workflow efficiency. Ensure each client’s reporting structure supports operational execution and financial clarity. - Serve as a Prompt product expert and primary interface between RCM, Enterprise clients, BI, and Product teams. - Translate operational and enterprise feedback into actionable feature requests and ensure system capabilities are fully leveraged to reduce manual work and improve scalability. Minimum Requirements - Bachelor’s Degree in Business, Analytics, Healthcare Administration, Finance, or related field. - 7+ years of experience in revenue cycle operations, healthcare analytics, or performance leadership. - Strong working knowledge of claims management, denials, authorizations, AR aging, payer behavior, and workflow optimization. - Demonstrated experience building and configuring Business Intelligence (BI) dashboards and reporting environments. - Experience implementing operational change across multiple sites or enterprise-level healthcare clients. - Proven ability to manage escalations and conduct performance-driven conversations with owners or executive stakeholders. - Advanced analytical skills with the ability to translate data into structured operational action. - Ability to operate independently with high accountability and cross-functional influence. The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned. Perks - What you can expect: - Competitive salaries. Bonus potential with exceptional performance. - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower HIPAA Requirements All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization's Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our HR department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.