Director of Residences

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha. Four Seasons Residences at the Pearl Qatar is seeking a Director of Residences to manage the day-to-day operational aspects of their residential business. Four Seasons Residences the Pearl Qatar is located on Doha's iconic Pearl Island having spacious apartments and residences feature full kitchens and stunning views of the city or sea. The private residence units are located on floors 2-6, in addition to the four duplex penthouse units at the top of the building. The property offers a variety of units sizes ranging from studios to duplex. Penthouses, most with private balconies and in-unit domestic helper quarters. As one of the leaders in branded residences since 1982, Four Seasons currently operate 55 residential properties around the world and 80% of the projects in our pipeline contain a residential component. RESPONSIBILITIES The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences, fractional ownership units, etc. with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People and Rental. Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution. The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the Residential entity governing agreements. Acts as the liaison between the Hotel/Resort, the Developer, and the Homeowner and fosters positive relationships between all parties. TASKS Property Management Establish and execute an annual residential operations plan · Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development · Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety · Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned · Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary · Manage all purchasing, procurement and third-party contracts on behalf of the residential entity Financial Management Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary · Lead residential budgeting process and annual meetings in accordance with the entities bi-laws · Control expenses based on HOA budget · Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis · Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance · Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs Asset Management Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies · Prepare and execute capital expenditure plan/reserve study plan · Actively participate in all appropriate committees such as energy conservation program, safety committees, recycling programs etc. · Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering · Oversee preventive maintenance and deep cleaning programs such as “Perfect Residences and/or Villa” initiatives, with the Directors of Housekeeping and the Director Engineering’s assistance · Manage all purchasing, procurement and third-party contracts on behalf of the Residential entity. HOA Management Manage and conduct meetings with the HOA/Board of Directors, lead HOA budgeting and annual meetings · Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bi-laws, declaration, rules and regulations etc.). · Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities Discuss and explain all rules and regulations for Private Residences, Condos, and Residence Club etc. to homeowners · Educate owners regarding their entitlements as it relates to their specific ownership Residential Services & Lifestyle Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level · Develop and maintain solid working relationships with the developer, Hotel/Resort personnel and the residential owners through friendly, courteous and professional demeanors · Develop and enforce residential service and product quality standards Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs People Management Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner · Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements · Complete performance reviews for all residential personnel including management, according to established performance standards · Educate property team on residential updates, priorities and programs Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles Rental Establish and identity residential priorities and sales opportunities · Participate in revenue management meetings and strategic decisions to increase residential occupancy and revenue contribution · While working with Director of Marketing and Corp Director of Residential Rentals, develop and implement the annual residential marketing plan The Location for this position is: Doha Serviced Apartments at The Pearl Qatar Want to know more about living and working in this destination? Check out the Living Abroad website. The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.