Director of Residences Operations

Job description

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand. Role: We are seeking an experienced Director of Residences Operations to lead operational excellence across Aman’s growing global residential portfolio. Reporting to the COO, this leadership role will be responsible for defining and maintaining residential operating standards, ensuring exceptional owner experiences, and driving consistency, quality, governance, and financial oversight across all Aman Group Residences. In addition, the role will oversee residential governance frameworks, including Homeowners Associations (HOAs), condominium associations and similar owner-led entities, ensuring effective management, regulatory compliance, transparent communication, and alignment with Aman’s brand standards across the global portfolio. Working closely with the Residences, Development, Sales, Legal, Finance, and Hotel Operations teams, the successful candidate will also play a key role in shaping the operational foundations of new residential projects from concept through to opening, ensuring every Aman and Janu residence reflects the brand’s renowned service standards, strong community stewardship, and long-term value proposition. Responsibilities: Develop, document, and maintain the Aman Residences operating standards across resort-integrated and urban formats. Lead pre-opening planning for new residential openings, from countdown through to stabilization. Establish HOA and residential governance frameworks during the development and pre-opening phases, ensuring a seamless transition to ongoing operations. Define service scope, staffing models, resident experience, amenity programming, and residence care in keeping with the wider Aman brand philosophy. Oversee residential operations across all managed properties, establishing measurable service standards and a regular program of quality reviews. Introduce structured measurement of owner satisfaction and lead the response to its findings. Guide and support Residence Managers and property leadership teams, acting as the senior point of reference for residential operational matters. Lead the operational oversight of Homeowners Associations (HOAs), condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards. Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance. Foster strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters. Hold complete oversight of residential rental operations globally. Lead the implementation of the residential rental program globally. Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements. Provide operational input to management agreement discussions in partnership with the Development and Legal teams. Lend expertise for all new residential property openings for Aman and Janu Residences when required, typically three to four years prior to official project opening. Requirements: A minimum of 15 years' experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions. At least five years within luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client. Demonstrated experience working with Homeowners Associations (HOAs), condominium associations, strata organisations or similar owner-governed residential entities, including board engagement and community governance. Strong financial acumen, with direct experience of budgets specific to residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards. Experience of both resort-integrated and urban residential formats is an advantage, as is pre-opening experience on a residential or mixed-use project. Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable. Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams. A bachelor's degree is required; an MBA or comparable postgraduate qualification is preferred. Fluent English; additional languages are an advantage given the international nature of the portfolio. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.