Director of Resident and Family Services

Join Silverado Tustin, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We’re hiring a **Director of Resident and Family Services/Family Ambassador** – a compassionate and knowledgeable leader who supports residents and families through the emotional and psychosocial aspects of aging and dementia while also contributing to community census development. **Be a difference-maker with a memory care leader!** This dual role assists residents and families in understanding and coping with psychosocial issues related to aging and dementia, supports care transitions, promotes quality of life, and serves as a liaison among residents, families, associates, physicians, and community resources. The position also develops and maintains sales, marketing, referral, and public relations activities designed to promote Silverado's programs and services and achieve established census goals in partnership with other community leaders. **What You’ll Be Doing:** - Assist residents with adjustment to Silverado, including orientation of residents and families to Silverado's therapeutic environment and coordination of care transitions. - Serve as a liaison between residents, families, associates, physicians, and community resources, including home health, hospice, legal, financial, and long-term care insurance resources. - Provide psychosocial support, including assessments and care plans focused on enhancing resident quality of life, and provide family education and support throughout the disease process and through end-of-life care. - Facilitate family and staff support groups and support the implementation of the Abuse Prevention Meeting. - Serve as a sales leader for the community, provide strategic follow-up with prospective residents and families, promote family referral programs, and generate qualified professional referrals that contribute to census development as needed. - Participate in and support community tours, educational presentations, care plan conferences, support groups, community events, marketing activities, and census-development initiatives under the guidance of the Administrator. - Participate as a key member of the Community Leadership Team, including daily leadership meetings, Manager-On-Duty responsibilities, supervision, training, problem solving, and operational support. - Perform other related duties as assigned **Qualifications:** - Degree in Social Work, Marketing, Communications, or a related field preferred. - One or more years of experience in long-term care, gero-psych, senior services, or sales and marketing, or an equivalent combination of education and experience, preferred. - Experience supporting individuals with memory impairment and their families highly desirable. - Database management experience preferred. - Excellent communication, relationship-building, and public-speaking skills. - Valid driver’s license and clean driving record required - Reliable transportation to meet attendance and outreach needs - Comfortable working in an environment with pets - May be required to work outside of regular hours depending on business needs **Why Choose Silverado?** - Fortune Magazine Best Workplace in Aging Services™ – ranked #6 nationwide - Certified Great Place to Work® – seven consecutive years - Paid training and strong internal mobility **Schedule: Sunday- Thursday** #LI-TF1 Anticipated pay range $90,000—$100,000 USD **Silverado offers the following benefits to eligible employees:** - 401(k) matching - Health, Dental and Vision Insurance - Flexible Spending Account (FSA) - Paid time off - Tuition reimbursement and professional development assistance - Referral program - Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs! ***\* Silverado does not accept candidates from outside recruiters or agencies for this role. \**** **California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.** **To view California Consumer Privacy Act (CCPA) information, please visit this page: ** **Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).** **Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security** EOE/M/F/D/V