Director of Revenue Operations - Nashville (Hybrid)

Job description

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world-class, compassionate care for patients with mobility challenges. Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical , which also owns Össur , a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels. We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations. About the Role The Director of Revenue Operations is responsible for overseeing and optimizing all revenue cycle functions across multiple Orthotic & Prosthetic (O&P) clinics. This role ensures accurate billing, timely collections, and compliance with payer requirements while managing centralized support for insurance authorizations and patient financial services. The position requires strategic leadership, operational excellence, and expertise in O&P-specific reimbursement processes. What You’ll Do Leadership & Strategy Develop and implement revenue cycle strategies tailored to O&P services, ensuring compliance with industry regulations and payer guidelines. Lead and mentor managers and staff across billing, collections, and insurance authorization teams. Collaborate with clinical leadership to align revenue cycle processes with patient care and operational goals. Central Clinic Support & Insurance Authorization Oversee centralized insurance authorization team to ensure timely and accurate pre-approvals for O&P devices and services. Establish workflows for verifying coverage, obtaining prior authorizations, and managing payer documentation requirements. Monitor authorization turnaround times and implement process improvements to reduce delays. Operational Oversight Manage end-to-end revenue cycle processes, including patient registration, coding, billing, claims submission, denial management, and collections. Ensure compliance with Medicare, Medicaid, and commercial payer requirements specific to O&P services. Track and report KPIs such as AR days, authorization approval rates, and denial trends. Financial Management Develop and manage departmental budgets and financial performance metrics. Analyze revenue trends and identify opportunities for increased reimbursement and reduced write-offs. Technology & Process Improvement Implement technology solutions and automation to streamline authorization and billing processes. Standardize workflows across clinics for consistency and efficiency. Who You Are Education: Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (master’s preferred). Experience: Minimum 10 years in revenue cycle management, with at least 5 years in a senior leadership role. Experience in Orthotic & Prosthetic, DME (Durable Medical Equipment) or other medical ancillary fields strongly preferred. Proven success managing centralized insurance authorization teams. Strong communication and collaboration skills Skills: Deep knowledge of O&P billing, coding, and payer requirements; strong leadership, communication, and analytical skills; proficiency in revenue cycle technology platforms and insurance portals. Why You’ll Feel Good Working Here We believe people do their best work when they feel good—personally and professionally. That’s why we offer: A culture rooted in trust, empathy, and Nordic-inspired flat hierarchies Tailored onboarding and a buddy system to help you feel at home from day one Continuous learning through e-learning, training, and language courses A “you” culture where everyone—from interns to executives—is treated with respect Competitive Compensation Packages Medical, Dental, and Vision Benefits 401(k) Retirement Plan with employer matching contributi 8 paid holidays 13 vacation days, birthday and two (2) volunteer days 8 sick days within your first year of employment Paid Parental Bonding ForMotion is a global network of Orthotic & Prosthetic patient care clinics providing exceptional care through award-winning mobility solutions and world-class healthcare professionals. Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any emplo​yee of Embla Medical, including supervisors and co-workers. Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. 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