Director of Rooms

Job description

Situated between vibrant Downtown Chicago and O’Hare International Airport, Loews Chicago O’Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : Competitive health & wellness benefits, retirement benefits Paid Sick Days, Vacation, Holidays & Paid Bereavement Training & Development opportunities, career growth Pet Insurance & Pet Bereavement Complimentary parking Complimentary meals in Team Member Café while working Complimentary use of fitness center Team Member Hotel Rates, other discounts, perks & more Community volunteer opportunities Benefits are subject to eligibility and may vary by position What We’re Looking For : A seasoned and inspiring Director of Rooms who will lead the heartbeat of our guest experience—Front Office, Guest Services, and Housekeeping operations. You’ll be the driving force behind service excellence, ensuring every guest interaction reflects Loews Hotels’ commitment to warmth, quality, and care. In this role, you’ll champion operational efficiency, elevate team performance, and create memorable stays that keep guests coming back. Who You Are : Empowering Leader : You motivate and mentor with confidence, fostering a culture of collaboration and accountability Guest Experience Champion : You anticipate needs and deliver personalized service that exceeds expectations Strategic Thinker : You approach challenges with insight and creativity, balancing guest satisfaction with business goals Clear Communicator : You engage with clarity and professionalism across all levels—guests, team members, and leadership Agile Problem Solver : You thrive in fast-paced environments, making sound decisions under pressure Veterans and military spouses are encouraged to apply What You’ll Do : Lead and mentor Front Office, Guest Services, and Housekeeping teams, creating a positive and high-performing work environment Oversee daily operations of rooms-related departments, ensuring seamless service and adherence to brand standards Monitor guest feedback and satisfaction scores; address concerns promptly and effectively Implement initiatives to enhance guest experiences and operational efficiency Manage departmental budgets, forecasts, and labor costs to optimize profitability Collaborate with Revenue Management to set competitive room rates based on market trends Partner with Sales and Conference teams to fulfill special requests and event needs Drive training programs that elevate service standards and operational proficiency Analyze performance metrics and hold managers accountable for results Coordinate hotel participation in marketing initiatives and promotions Foster strong interdepartmental communication to ensure smooth operations Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned Your Qualifications Include : Bachelor's degree in hospitality management, Business Administration, or relevant work experience required Minimum of six (6) years of progressive experience in hotel management, with at least four (4) years in a leadership role Experience of hotel management software and systems, preferred Opera System Master's degree in hospitality management preferred Knowledge of strategic planning and executing operation improvements preferred Knowledge of budgeting, forecasting, and financial analysis in a hotel setting Ability to stand for long periods of time required Ability to work weekends, evening, holidays as necessary/required Knowledge of budgeting, forecasting, and financial analysis in a hotel setting Ability to stand for long periods of time required Who You’ll Supervise : Front Office Team Guest Services Team Housekeeping Team Salary range for this position, based on experience, is $96,000.00 to $120,000.00. This position is eligible for a performance-based incentive program. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits