Director of Rooms - Amanpulo

Job description

Location Overview Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pristine reefs. Offering a back to nature experience in supreme comfort and privacy, this tropical paradise is lapped by calm clear seas ideal for water sports, while sandy tracks lead to deserted coves and jungle-clad lookouts. Director of Rooms - Amanpulo Role We are seeking a highly motivated, experienced, and dynamic Director of Rooms to lead our Rooms Division team, overseeing Front Office, Housekeeping, Sports and Recreation, and Laundry operations. Reporting directly to the General Manager, the Director of Rooms will be responsible for ensuring the highest standards of guest service, operational excellence, and team performance across all areas of the Rooms Division. The role will provide strategic and hands-on leadership to deliver exceptional and personalized guest experiences while driving operational efficiency and supporting the overall profitability of the property. Responsibilities Manage daily operations of the Rooms Division to ensure smooth and efficient service delivery. Oversee guest arrivals, departures, room assignments, and special requests. Ensure all rooms and public areas meet cleanliness and maintenance standards. Lead, train, and mentor department heads and team members. Foster a culture of service excellence and continuous improvement. Conduct performance evaluations and implement development plans. Monitor guest feedback and implement strategies to enhance satisfaction. Resolve guest complaints promptly and professionally. Ensure personalized and memorable guest experiences. Develop and manage departmental budgets. Qualifications Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field from a reputable university. Minimum of five (5) years of experience in the same or a similar leadership capacity, preferably within a luxury hotel or resort environment. Extensive knowledge and hands-on experience in Rooms Division operations, including Front Office, Housekeeping, Concierge, Guest Services, and Laundry. A passionate hospitality leader with a strong commitment to delivering exceptional and personalized guest experiences. Proven ability to lead, inspire, coach, and develop high-performing teams while fostering a positive and collaborative work environment. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. Three Duty Meals Monthly Food Store Allowance Accommodation Uniform, Laundry Service Amanpulo Employee Discount Vacation Leave, Sick Leave, Public Holiday Health and Life Insurance Air Transport Allowance If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.