Director of Rooms, Resort Okinawa

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations. Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations. Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations. About the role We currently have an amazing opportunity for an experienced Director of Rooms to join our team at The Four Seasons Resort Okinawa. As a key member of the resort leadership team, you will be responsible for overseeing the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments. Your role will focus on delivering the highest standards of service, ensuring both guest and employee satisfaction, and resolving any issues promptly and effectively. You will play a crucial part in the operational and strategic decisions, while fostering a positive and collaborative working environment. What you will do Oversee daily resort operations to ensure efficiency and exceptional guest experiences. Develop and implement operational policies and procedures as per Four Seasons standards. Recruit, train, and manage resort staff, fostering a positive work environment. Conduct performance evaluations and provide ongoing coaching and support. Ensure high levels of guest satisfaction through personalized service and effective problem resolution. Address guest complaints and feedback promptly and professionally. Prepare and manage the annual budget, monitoring expenses and revenue. Analyze financial reports to make informed operational decisions. Collaborate with sales and marketing teams to develop promotional strategies and packages. Monitor market trends and competitors to identify growth opportunities. Work closely with other division heads to ensure the resort is well-maintained, clean, and compliant with health and safety regulations. What you bring 3+ years' experience in a similar role or capacity A leadership style that is authentic, engaging and strategic, based on identified business priorities A positive, can-do attitude that shows resilience and maturity with strong communication skills Understanding of luxury components, with a sharp attention to detail and high focus on service Ability to read, write and speak English and Mandarin Chinese What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals