General Information:Job Title: Director of Sales (Implementations)Location: Toronto, ON (Onsite/Hybrid) Job Type: Full-Time Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO) Existing Vacancy: YesApplication Deadline: Open until FilledSalary Range:• Base: $140K – $160K CAD per year• OTE: Up to 50% of base, paid on hitting targetsAbout Fulfillment IQ (FIQ): Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. Role Overview:The Director of Sales, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role.This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs. Mandate:Drive implementation-led revenue across enterprise platformsOwn the full commercial lifecycle from qualification → scoped program → delivery-ready handoff Ensure alignment between sales promise and delivery reality Build trusted relationships across operators and executive stakeholders Must Have:15–25+ years in supply chain, warehousing, or logistics environments Experience leading or being accountable for: o WMS implementations o Warehouse operations o Go-live execution and stabilization · Strong network across North American supply chain operators · Able to engage: o Warehouse managers (credibility) o Executives (translation) Key Responsibilities:Platform Implementation SalesBuild relationships across warehouse operators, COOs, and supply chain leaders Qualify implementation opportunities and assess execution viability Represent FIQ at industry events, site visits, and operator-led conversations Sell WMS / OMS / TMS rollout programsPosition FIQ as a certified delivery partnerManage multi-stakeholder procurement cyclesProgram GovernanceAlign scope with delivery teamEnsure realistic timelines and resource planningProtect delivery margin and execution viabilityFunnel ManagementLead multi-threaded discovery across operations, IT, and leadership Shape implementation programs including scope, sequencing, and resource assumptions Partner with delivery leaders to ensure feasibility and margin integrity Own commercial structuring, pricing, and negotiationAccount GrowthMaintain executive relationships post-sale Identify multi-site rollout and continuous improvement opportunities Drive expansion across regions, facilities, or platform phasesExpand implementations across sites or regionsIdentify follow-on phasesHand off advisory or integration opportunities where relevant What Success Looks Like in the First 90 Days:30 Days InBuild alignment with delivery and implementation teams Understand platform partnerships, capabilities, and constraints Map top 10 target accounts and active opportunities 60 DaysGenerate qualified implementation pipeline Lead discovery and early-stage solutioning Submit structured proposals aligned to delivery constraints 90 DaysClose initial implementation engagements Establish multi-site expansion opportunities Build forward-looking 12-month implementation pipelineKey Performance Indicators (KPIs):Implementation bookings (revenue) Margin adherence (in partnership with delivery) Win rate on qualified opportunities Multi-site rollout expansion Forecast accuracyWhy You’ll Love Working Here:At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.Here’s what makes Fulfillment IQ a rewarding place to work:Work That MattersYou’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.Career Growth That MattersWe invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.Flexibility to ThriveWe support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.We Celebrate ImpactFrom project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.A Collaborative CultureYou’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.Perks you’ll appreciate:Employee Health: Comprehensive health and dental coverage for you and your family Time Off: Competitive paid time off and flexible leave policies Retirement: Retirement savings programs and employer contributions Professional Growth: Dedicated learning and development budget Flexible Work: Remote and hybrid work optionsPerks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable. Community Engagement: Team events, meetups, and company offsitesAdditional PerksEquipment and workstation allowancesInternet and business travel reimbursementsEmployee stock options (ESOP), where applicableTeam events, meetups, and company offsitesUse of Artificial Intelligence in Hiring: FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com. Accommodations: FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs. Candidate Privacy: Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com. Equal Opportunity: Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. Learn More About Us:Website: fulfillmentiq.comLinkedIn: Fulfillment IQSpotify: eCom Logistics Podcast SpotifyYouTube: eCom Logistics Podcast YouTube
General Information:
Job Title: Director of Sales (Implementations)
Location: Toronto, ON (Onsite/Hybrid)
Job Type: Full-Time
Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO)
Existing Vacancy: Yes
Application Deadline: Open until Filled
Salary Range:
• Base: $140K – $160K CAD per year
• OTE: Up to 50% of base, paid on hitting targets
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
The Director of Sales, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role.
This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs.
Mandate:
- Drive implementation-led revenue across enterprise platforms
- Own the full commercial lifecycle from qualification → scoped program → delivery-ready handoff
- Ensure alignment between sales promise and delivery reality
- Build trusted relationships across operators and executive stakeholders
Must Have:
- 15–25+ years in supply chain, warehousing, or logistics environments
Experience leading or being accountable for:
o WMS implementations
o Warehouse operations
o Go-live execution and stabilization
· Strong network across North American supply chain operators
· Able to engage:
o Warehouse managers (credibility)
o Executives (translation)
Key Responsibilities:
Platform Implementation Sales
- Build relationships across warehouse operators, COOs, and supply chain leaders
- Qualify implementation opportunities and assess execution viability
- Represent FIQ at industry events, site visits, and operator-led conversations
- Sell WMS / OMS / TMS rollout programs
- Position FIQ as a certified delivery partner
- Manage multi-stakeholder procurement cycles
Program Governance
- Align scope with delivery team
- Ensure realistic timelines and resource planning
- Protect delivery margin and execution viability
Funnel Management
- Lead multi-threaded discovery across operations, IT, and leadership
- Shape implementation programs including scope, sequencing, and resource assumptions
- Partner with delivery leaders to ensure feasibility and margin integrity
- Own commercial structuring, pricing, and negotiation
Account Growth
- Maintain executive relationships post-sale
- Identify multi-site rollout and continuous improvement opportunities
- Drive expansion across regions, facilities, or platform phases
- Expand implementations across sites or regions
- Identify follow-on phases
- Hand off advisory or integration opportunities where relevant
What Success Looks Like in the First 90 Days:
30 Days In
- Build alignment with delivery and implementation teams
- Understand platform partnerships, capabilities, and constraints
- Map top 10 target accounts and active opportunities
60 Days
- Generate qualified implementation pipeline
- Lead discovery and early-stage solutioning
- Submit structured proposals aligned to delivery constraints
90 Days
- Close initial implementation engagements
- Establish multi-site expansion opportunities
- Build forward-looking 12-month implementation pipeline
Key Performance Indicators (KPIs):
- Implementation bookings (revenue)
- Margin adherence (in partnership with delivery)
- Win rate on qualified opportunities
- Multi-site rollout expansion
- Forecast accuracy
Why You’ll Love Working Here:
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Here’s what makes Fulfillment IQ a rewarding place to work:
Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
Perks you’ll appreciate:
- Employee Health: Comprehensive health and dental coverage for you and your family
- Time Off: Competitive paid time off and flexible leave policies
- Retirement: Retirement savings programs and employer contributions
- Professional Growth: Dedicated learning and development budget
- Flexible Work: Remote and hybrid work options
- Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
- Community Engagement: Team events, meetups, and company offsites
Additional Perks
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Employee stock options (ESOP), where applicable
- Team events, meetups, and company offsites
Use of Artificial Intelligence in Hiring:
FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.
Accommodations:
FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs.
Candidate Privacy:
Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.
Equal Opportunity:
Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Learn More About Us:
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube
Overview:An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retailers, and 3PLs. Our excellence is grounded in our comprehensive services, from software development and tech stack selection to logistics technology implementation. With a proven track record, we transform supply chain challenges into assets for growth and efficiency. What We Do: Supply Chain Software Development: We turn your supply chain ideas into functioning systems, providing end-to-end guidance through the development process. Supply Chain Technology Implementation: Get it right the first time. Our implementation services ensure that your supply chain technology is set up for immediate and long-term success. Why We Stand Out: Depth and Breadth of Knowledge: Our expertise isn't just vast—it's deep. We've supported 100M+ sq. ft. of warehouse operations focused on supply chain and eCommerce fulfillment. Diverse Experience: Our portfolio boasts 135+ successful warehouse tech projects, ranging from CPG, Health & Beauty, to Apparel and Consumer Electronics. Industry Experts: We have enabled over 1M+ daily transactions, ensuring we're always updated with the latest industry trends, technology, and eCommerce platforms. Adaptive Collaboration: Our extensive experience spans across companies of all sizes, from pre-revenue start-ups to the Fortune 500. Plus, $500M in capital automation initiatives under our belt. Strategic Partnerships: We've partnered with industry Fortune 500 companies such as like Footlocker, FedEx Supply Chain, NFI, Warehouse Anywhere, and more. Connect with us to find answers to your supply chain inefficiencies and struggles. Websitehttps://fulfillmentiq.com/
Overview:
An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retailers, and 3PLs.
Our excellence is grounded in our comprehensive services, from software development and tech stack selection to logistics technology implementation. With a proven track record, we transform supply chain challenges into assets for growth and efficiency.
What We Do:
Supply Chain Software Development: We turn your supply chain ideas into functioning systems, providing end-to-end guidance through the development process.
Supply Chain Technology Implementation: Get it right the first time. Our implementation services ensure that your supply chain technology is set up for immediate and long-term success.
Why We Stand Out:
Depth and Breadth of Knowledge: Our expertise isn't just vast—it's deep. We've supported 100M+ sq. ft. of warehouse operations focused on supply chain and eCommerce fulfillment.
Diverse Experience: Our portfolio boasts 135+ successful warehouse tech projects, ranging from CPG, Health & Beauty, to Apparel and Consumer Electronics.
Industry Experts: We have enabled over 1M+ daily transactions, ensuring we're always updated with the latest industry trends, technology, and eCommerce platforms.
Adaptive Collaboration: Our extensive experience spans across companies of all sizes, from pre-revenue start-ups to the Fortune 500. Plus, $500M in capital automation initiatives under our belt.
Strategic Partnerships: We've partnered with industry Fortune 500 companies such as like Footlocker, FedEx Supply Chain, NFI, Warehouse Anywhere, and more.
Connect with us to find answers to your supply chain inefficiencies and struggles.
Website
https://fulfillmentiq.com/
