Director of Sales Operations

Job description

Feastables is on a mission to create the world's most engaging brand. As the CPG industry teeters on the edge of transformation, trust has shifted from traditional corporate giants to innovative individual creators. With the backing of MrBeast, the world's most influential creator, and our unwavering commitment to transparency and superior quality, we are strategically positioned to become the go-to snacking brand for future generations. At the heart of our ethos is the belief that anything is possible. This belief ignites our innovation and drives us to push boundaries. It's what enables us to deliver incredible products and unique, engaging experiences that keep our fans and customers coming back for more. Though recognized for our chocolate bars, our vision goes beyond a single product category. We aim to offer a diverse product range, each item tailored to meet our customers' unique tastes and needs. Regardless of the variety, all of our products share a common trait - the guarantee of quality and fun that Feastables is known for. We're not just building a brand; we're crafting a legacy and just getting started. We are charting an unprecedented path, at an unbelievable velocity, and seeking extraordinary individuals to help us shape the next iconic global brand. Together, we will build something truly remarkable that will resonate with customers worldwide and stand the test of time. **About The Role:** As the **Director of Sales Operations** at **Feastables**, you will help build the systems, processes, and operating rhythms that power our next stage of growth. This role serves as a critical connector across Sales, Supply Chain, and Finance, ensuring teams are aligned around customer plans, forecasting, inventory readiness, and commercial performance. You will own the commercial planning process, sales operations infrastructure, customer planning capabilities, and performance management systems that enable scalable and profitable growth. From annual planning and forecasting to retailer enablement and broker performance management, you will help create the foundation that allows our teams to move quickly, make informed decisions, and execute with excellence. The ideal candidate brings deep CPG commercial operations experience, strong analytical skills, and a passion for building scalable processes in fast-moving environments. If you thrive at the intersection of strategy, operations, and cross-functional leadership, this is the role for you. **What You’ll Be Doing:** - Lead monthly, quarterly, and annual commercial planning processes across Sales, Supply Chain, and Finance - Drive alignment on customer forecasts, promotional plans, inventory readiness, revenue targets, and business priorities - Own sales operating rhythms, KPI reporting, business reviews, and performance management processes - Build and improve scalable tools, systems, and workflows that enhance forecasting accuracy, customer planning, and decision-making - Partner closely with Finance to support annual operating plans, budgeting, scenario modeling, and investment tracking - Collaborate with Supply Chain to ensure customer demand plans align with production and inventory capabilities - Lead and develop the Sales Operations team, helping build a high-performing organization that supports scalable growth - Develop retailer and broker-facing tools, scorecards, dashboards, and reporting that improve selling effectiveness and execution quality - Standardize processes across customer planning, promotional execution, new item launches, and customer onboarding - Establish performance scorecards and accountability measures for internal sales teams and external broker partners - Monitor performance across revenue, distribution, velocity, promotional, and execution metrics, identifying opportunities to improve results - Lead broker and sales performance reviews, helping drive accountability and accelerate growth - Support go-to-market planning and commercialization strategies for new products and customer expansion opportunities - Own strategic initiatives focused on operational scalability, process optimization, and commercial transformation - Evaluate and implement systems, technologies, and partnerships that strengthen planning, reporting, and sales execution capabilities - Develop executive-level reporting, recommendations, business cases, and performance updates for senior leadership - Serve as a key cross-functional partner across Sales, Supply Chain, Finance, and external broker organizations, helping drive alignment and execution across priorities **Recipe for Success:** - 8+ years of experience in Sales Operations, Commercial Strategy, Customer Planning, Business Operations, or a related field within CPG - Strong understanding of retailer, distributor, and broker ecosystems within consumer packaged goods - Experience leading commercial planning, forecasting, performance management, and operational processes that support business growth - Proven ability to lead complex cross-functional initiatives from planning through execution - Experience building scalable systems, reporting capabilities, dashboards, and operational workflows - Strong financial acumen with experience in forecasting, scenario planning, investment tracking, and business case development - Exceptional analytical, communication, and presentation skills - Experience managing and developing high-performing teams - Advanced proficiency in Excel, PowerPoint, syndicated data platforms, and reporting tools - Ability to influence stakeholders, drive alignment, and build strong relationships across teams - Comfortable operating in ambiguity and adapting quickly as priorities evolve - Strong attention to detail with a bias toward action and execution - Experience working in a startup, high-growth company, or similarly fast-paced environment is a plus - Passion for consumer brands, retail, and the creator economy **Why Feastables?** We believe in transparency - not just in our ingredients, but in how we hire. When making compensation decisions, we consider many factors like role level, market data, location, and relevant experience and skills. For this role, we expect the annual base salary to fall between $170,000-$200,000. Beyond salary, we offer a thriving culture where you’ll have interesting problems to solve with the autonomy you need to make a difference. And, of course, we have the perks/benefits to enable you to do your best work. - 100% employer paid option for medical, dental, and vision - 401(k) with an employer match - 11 company paid holidays - Unlimited PTO policy - Delicious chocolate & snacks of course! ***RECRUITERS: We do not accept unsolicited assistance from search firms or recruitment agencies - please, no phone calls or emails.***