Director of Security and Parking | Regent Bank Amphitheatre

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Essential Duties and Responsibilities Establishes facility policies and procedures and supervises the implementation and overall activities of all security personnel, in such a manner as to ensure the highest possible level of security, life safety, and asset protection Promotes a customer service-centric and positive public relations approach to the execution of all duties Responsible for the professional appearance and quality of the performance, conduct & effectiveness of the entire security team as a cohesive unit assigned to each site through the development and implementation of training and continuing coaching of personnel Creates, maintains, and implements the Security & Emergency Management Program at each site; responsible for the integration of ASM’s best practices of venue security and emergency response plans into the property management and maintenance system. Maintains direct communication with security managers and supervisors to address performance issues, proposes improvements and initiates prompt and corrective actions, with Human Resources, as needed Assists Event Services with developing unique event-specific security plans Conducts periodical performance appraisals of the security managers, supervisors and officers assigned to each site Manage and optimize parking facilities, ensuring smooth operations, customer satisfaction, and efficient traffic flow Develop and implement parking policies, pricing structures, and maintenance schedules. Oversee the installation and maintenance of parking equipment, such as gates, payment systems, and signage. Coordinate with event and operations teams to accommodate parking needs during peak times and special events Supervisory Responsibilities Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience A minimum education level of: Associate of Arts/Sciences Degree (2-year) with an area of study in Security/ Criminal Justice/Hospitality AND 4 years of related work experience Ability to pass a criminal background check, employment verification, and drug screening Knowledge/Abilities/Skills Knowledge of: The challenges, issues, philosophies, principles, tactics and procedures related to the management of security services Modern planning, management, budgeting, organization, motivation and communication techniques Relevant and current local, state, and federal laws, regulations, and ordinances which may impact security operations Abilities: Ability to apply principles of logical thinking to a wide range of intellectual and practical problems to successfully perform and direct varied and complex tasks. Highly proficient in both verbal and written communication and creation of policy and procedure Ability to effectively manage crises and work in high pressure environments without loss of composure Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances Establish and maintain effective working relationships with clients, guests, peers and senior management Manage technical aspects of the various security activities and analyze complex operational challenges Skills: Operate a motor vehicle Operate radio devices Operate modern office equipment, including computers and mobile phones Proficient in Microsoft Office Suite COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: Regent Bank Amphitheater Broken Arrow, OK Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.