Director of Security & Safety

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm. What You Will Do Lead the pre-opening strategy, planning, and setup of the Security department. Develop and implement comprehensive security, safety, and risk management programs across the resort. Establish security policies, procedures, and emergency response protocols in line with Four Seasons standards and local regulations. Recruit, train, mentor, and develop a high-performing Security team. Conduct risk assessments and implement preventive measures to safeguard guests, employees, assets, and reputation. Oversee all physical security operations, including access control, surveillance systems, investigations, and incident management. Partner with resort leadership to ensure a safe and secure environment throughout all phases of the pre-opening and ongoing operations. Build and maintain strong relationships with local law enforcement, emergency services, and government authorities. Lead crisis management, emergency preparedness, business continuity, and disaster recovery planning. Monitor security trends, threats, and regulatory requirements, ensuring the resort remains compliant and proactive. Prepare and manage departmental budgets, resources, and security technology investments. Investigate incidents, produce detailed reports, and recommend corrective actions to mitigate future risks. What You Will Bring Proven leadership experience as a Director of Security or senior Security leader within a luxury hotel or resort environment. Previous pre-opening experience in a luxury hospitality setting is highly preferred. Strong expertise in security operations, risk management, crisis response, and emergency planning. Demonstrated ability to build, lead, and develop high-performing teams. Thorough understanding of hotel security systems, surveillance technology, access control, and investigative procedures. Experience working closely with government agencies, law enforcement, and emergency response organizations. Strong knowledge of health, safety, fire life safety, and regulatory compliance requirements. Exceptional communication, decision-making, and stakeholder management skills. Fluency in English is required ; Spanish language skills are a strong advantage. Ability to thrive in a fast-paced pre-opening environment, managing multiple priorities while maintaining the highest standards of service, professionalism, and discretion.