Director of Spa - Aliée Istanbul

Job description

Lead the overall operation of the spa, ensuring seamless daily performance and exceptional guest satisfaction. Develop and implement the spa's strategic vision in alignment with the Aliée brand philosophy. Recruit, train, coach, and inspire a talented team of therapists, reception, fitness, and wellness professionals. Foster a culture of excellence, accountability, collaboration, and genuine hospitality. Ensure all treatments, wellness journeys, and guest experiences consistently exceed luxury hospitality standards. Manage departmental budgets, revenue strategies, forecasting, payroll, and cost control to achieve financial objectives. Drive retail performance through product knowledge, merchandising, and team development. Develop innovative wellness programs, seasonal offerings, and signature experiences. Maintain the highest standards of hygiene, safety, maintenance, and regulatory compliance. Build strong relationships with guests, anticipating their needs and creating memorable, personalized experiences. Collaborate closely with Rooms, Food & Beverage, Sales & Marketing, and other departments to enhance the overall guest journey. Analyze performance metrics, guest feedback, and market trends to identify opportunities for continuous improvement. Establish relationships with luxury wellness partners, suppliers, and industry professionals. Bachelor's degree in Hospitality Management, Business Administration, Wellness Management, or a related field. Minimum of 8 years' leadership experience in luxury spa, wellness, or hospitality operations, preferably within an internationally recognized luxury hotel or resort. Strong knowledge of luxury wellness concepts, preventive health, longevity, and integrative wellness programming. Proven experience managing or collaborating with multidisciplinary wellness teams, including therapists, fitness professionals, nutritionists, and medical or clinical wellness practitioners. Familiarity with wellness clinic operations, advanced wellness technologies, diagnostic services, and medically supervised wellness programs is highly desirable. Proven ability to lead, motivate, and develop high-performing teams while fostering a culture of excellence and service. Strong commercial acumen with experience in budgeting, forecasting, financial analysis, and revenue optimization. Excellent leadership, organizational, problem-solving, and decision-making skills. Outstanding communication and interpersonal abilities with a guest-centric mindset. Proficiency in spa management systems, Microsoft Office applications, and operational reporting. Excellent command of written and spoken English; additional languages are considered an advantage. Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking an intuitive, visionary, and sophisticated " Spa Director" to define the art of wellness within our sanctuary. This is more than a leadership role; it is an invitation to become a founding member of a newborn luxury brand, shaping the future of our wellness destination from the very beginning. As the Spa Director , you will be the driving force behind our wellness philosophy, leading all aspects of spa operations while curating exceptional guest journeys, inspiring a high-performing team, and ensuring the highest standards of luxury hospitality. As a key ambassador of the Aliée brand, you will safeguard our wellness vision, elevate the guest experience, and create an environment where excellence, innovation, and genuine care define every interaction.