About the roleMAGIC AI is hiring a hands-on operations leader to build the operating system behind the business as we scale across the UK and US.This role is not just about “keeping things running.” It is about installing the planning, process, and cross-functional discipline that lets the company grow without operations becoming the bottleneck.You will own the core operational engine across supply chain, inventory, logistics, and operational finance, while also providing lightweight oversight across people, legal, and company-wide execution. Your job is to create clarity, control, and cadence — so the CEO can see what is on track, what is at risk, and where intervention is needed.MandateTake full accountability for CM1 and CM2, and partner with the CMO and CFO to secure CM3 targets. This mandate runs across four pillars.1. Supply Chain, Logistics & 3PL (UK + US)End-to-end ownership of manufacturing, freight, customs, dual-region 3PL, and the unit economics of landed cost.Build a resilient supply chain across suppliers, freight, and dual-region fulfilment Own landed cost and operational drivers of margin.Supply chain strategy and systems infrastructure, including ERP implementationInternational freight strategyUK: 3PL and warehouse process review and ownershipUS: full audit of 3PL, freight, and operational tax set-upReverse logistics — returns, grading, and restock flow design and ownershipImplement the right systems and reporting infrastructure to support scale 2. Inventory Management & Operational FinanceThe operational counterpart to the CFO and Head of Finance — turns the financial plan into purchase orders, and the inventory reality into the financial plan.Build and run the company’s S&OP process Own demand forecasting, inventory planning, ordering cadence, and supply planning Complete ownership of inventory accuracy. Establish safety stock policies and clear forward visibility on inventory risk.Create a reliable view of opening stock, inbound, outbound, and weeks of cover. COGS / GPM reporting and operational financial reportingSupport margin analysis, audit readiness, and investor-facing operational work where needed3. HR, Legal & Finance OpsPeople ops, hiring infrastructure, and external counsel across UK and US entities.Create clear planning and review cycles across demand, supply, finance, and execution Comp bands, performance cycles, and employment compliance across UK + USUS entity and corporate tax set-upCommercial, IP, employment, and regulatory legal — managing external counselProduct compliance4. The glue — cross-functional operating systemRuns the company's operating cadence: weekly metrics review, quarterly planning, OKRs, exec staff meetings. The person every department head — including the CFO and Head of Finance — goes to when something is stuck between functions.KPIs: decisions made per week, blockers cleared, on-time quarterly delivery.What success looks like A clear, repeatable operating cadence is in place Demand, supply, and finance are tied together in one planning process Inventory risk is visible early, with clear actions and owners Key projects are tracked and delivered with more consistency The CEO has a simple, reliable view of business health each day Teams are less dependent on ad hoc heroics and more driven by processRequirementsMust-haves10–15+ years operating experience, including a senior role at a scaling consumer/hardware or DTC company shipping ideally large, heavy, expensive goodsDirect ownership of international supply chain (ideally UK ↔ US ↔ Asia manufacturing)Sourcing and ownership of warehousing, 3PL and delivery partners in the US and UKExperience building or rebuilding S&OP, forecasting, or inventory planning processes from scratch Strong commercial and financial literacy — can challenge a CFO's model and own the operational drivers behind it, without needing to be the CFOTrack record managing people ops and external legal across multiple jurisdictionsHigh agency, low ego, written-first communicatorNice-to-havesConnected fitness, wearables, or AI hardware backgroundExperience with a Series A→B→C transitionExisting UK & US 3PL / freight forwarder relationshipsBenefitsCompetitive Salary.Significant Equity Share Options in the company.An impact from day one. Our business is scaling by the day. You'll work on ambitious projects, and your contribution will significantly impact the success of MAGIC AI now and in the future.Our legendary team culture aligned to our PUNCH values.Unlimited Holiday (self-directed time off)Free MAGIC AI Mirror with full package.Flexible Home/Hybrid Working from our London HQ (2 days WFH per week)Brand new Macbook or other.Weekly Free Lunch ClubDaily Unlimited Barista CoffeeWeekly SnackboxesQuarterly Off-sites and regular FUN team socials!
About the role
MAGIC AI is hiring a hands-on operations leader to build the operating system behind the business as we scale across the UK and US.
This role is not just about “keeping things running.” It is about installing the planning, process, and cross-functional discipline that lets the company grow without operations becoming the bottleneck.
You will own the core operational engine across supply chain, inventory, logistics, and operational finance, while also providing lightweight oversight across people, legal, and company-wide execution. Your job is to create clarity, control, and cadence — so the CEO can see what is on track, what is at risk, and where intervention is needed.
Mandate
Take full accountability for CM1 and CM2, and partner with the CMO and CFO to secure CM3 targets. This mandate runs across four pillars.
1. Supply Chain, Logistics & 3PL (UK + US)
End-to-end ownership of manufacturing, freight, customs, dual-region 3PL, and the unit economics of landed cost.
- Build a resilient supply chain across suppliers, freight, and dual-region fulfilment
- Own landed cost and operational drivers of margin.
- Supply chain strategy and systems infrastructure, including ERP implementation
- International freight strategy
- UK: 3PL and warehouse process review and ownership
- US: full audit of 3PL, freight, and operational tax set-up
- Reverse logistics — returns, grading, and restock flow design and ownership
- Implement the right systems and reporting infrastructure to support scale
2. Inventory Management & Operational Finance
The operational counterpart to the CFO and Head of Finance — turns the financial plan into purchase orders, and the inventory reality into the financial plan.
- Build and run the company’s S&OP process
- Own demand forecasting, inventory planning, ordering cadence, and supply planning
- Complete ownership of inventory accuracy. Establish safety stock policies and clear forward visibility on inventory risk.
- Create a reliable view of opening stock, inbound, outbound, and weeks of cover.
- COGS / GPM reporting and operational financial reporting
- Support margin analysis, audit readiness, and investor-facing operational work where needed
3. HR, Legal & Finance Ops
People ops, hiring infrastructure, and external counsel across UK and US entities.
- Create clear planning and review cycles across demand, supply, finance, and execution
- Comp bands, performance cycles, and employment compliance across UK + US
- US entity and corporate tax set-up
- Commercial, IP, employment, and regulatory legal — managing external counsel
- Product compliance
4. The glue — cross-functional operating system
Runs the company's operating cadence: weekly metrics review, quarterly planning, OKRs, exec staff meetings. The person every department head — including the CFO and Head of Finance — goes to when something is stuck between functions.
KPIs: decisions made per week, blockers cleared, on-time quarterly delivery.
What success looks like
- A clear, repeatable operating cadence is in place
- Demand, supply, and finance are tied together in one planning process
- Inventory risk is visible early, with clear actions and owners
- Key projects are tracked and delivered with more consistency
- The CEO has a simple, reliable view of business health each day
- Teams are less dependent on ad hoc heroics and more driven by process
Requirements
Must-haves
- 10–15+ years operating experience, including a senior role at a scaling consumer/hardware or DTC company shipping ideally large, heavy, expensive goods
- Direct ownership of international supply chain (ideally UK ↔ US ↔ Asia manufacturing)
- Sourcing and ownership of warehousing, 3PL and delivery partners in the US and UK
- Experience building or rebuilding S&OP, forecasting, or inventory planning processes from scratch
- Strong commercial and financial literacy — can challenge a CFO's model and own the operational drivers behind it, without needing to be the CFO
- Track record managing people ops and external legal across multiple jurisdictions
- High agency, low ego, written-first communicator
Nice-to-haves
- Connected fitness, wearables, or AI hardware background
- Experience with a Series A→B→C transition
- Existing UK & US 3PL / freight forwarder relationships
Benefits
- Competitive Salary.
- Significant Equity Share Options in the company.
- An impact from day one. Our business is scaling by the day. You'll work on ambitious projects, and your contribution will significantly impact the success of MAGIC AI now and in the future.
- Our legendary team culture aligned to our PUNCH values.
- Unlimited Holiday (self-directed time off)
- Free MAGIC AI Mirror with full package.
- Flexible Home/Hybrid Working from our London HQ (2 days WFH per week)
- Brand new Macbook or other.
- Weekly Free Lunch Club
- Daily Unlimited Barista Coffee
- Weekly Snackboxes
- Quarterly Off-sites and regular FUN team socials!
MAGIC AI (https://magic.fit) is the World's First AI Personal Trainer that helps people get personally trained by the world’s best athletes using a sleek wall mirror.Our AI corrects real-time form, counts reps and gives live feedback to give a completely hyper-personalised workout. We have combined this with our smart dumbbells and co-created workout content with Britain's leading athletes including cricket legend Sir Alastair Cook, football celeb Jesse Lingard, Strictly Come Dancing's Katya Jones and Team GB athletes.Awarded in Time Magazine's World's Best Inventions 2024 and Fast Company's Most Innovative Companies, MAGIC AI has secured over $7.5 million in venture capital funding to date.With groundbreaking innovations like its proprietary ReflectAI® technology and athlete ambassadors, MAGIC AI is redefining the personal training experience, as Sifted’s fastest growing consumer company in the UK as of 2025 (Sifted100).
MAGIC AI (https://magic.fit) is the World's First AI Personal Trainer that helps people get personally trained by the world’s best athletes using a sleek wall mirror.
Our AI corrects real-time form, counts reps and gives live feedback to give a completely hyper-personalised workout. We have combined this with our smart dumbbells and co-created workout content with Britain's leading athletes including cricket legend Sir Alastair Cook, football celeb Jesse Lingard, Strictly Come Dancing's Katya Jones and Team GB athletes.
Awarded in Time Magazine's World's Best Inventions 2024 and Fast Company's Most Innovative Companies, MAGIC AI has secured over $7.5 million in venture capital funding to date.
With groundbreaking innovations like its proprietary ReflectAI® technology and athlete ambassadors, MAGIC AI is redefining the personal training experience, as Sifted’s fastest growing consumer company in the UK as of 2025 (Sifted100).
