Director of Systems and Programming Services

Job description

### **About Cook Systems** For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving. Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry. **Summary:** The Director of Systems and Programming Services provides strategic, operational, and technical leadership for the Women, Infants, and Children (WIC) Information Technology (WIT) team, overseeing the WiSE/Electronic Benefits Transfer (EBT) data system. This role is responsible for directing technology initiatives, managing complex systems, and ensuring compliance with federal and organizational standards. **Responsibilities:** - Provide leadership, direction, and technical support for the WIT team and supported systems. - Coordinate the work of the Product Manager, Development Supervisor, Project Manager, and Network Systems Administrator. - Direct the full systems development life cycle for various WIC applications and technologies. - Serve as the senior technical and operational point of contact from project inception through implementation and support. - Develop and maintain technology strategies, roadmaps, governance procedures, and performance reports. - Monitor the availability, performance, security, and integration of supported applications and technologies. - Oversee requirements analysis, solution architecture, development, testing, and operational readiness activities. - Coordinate cybersecurity, data privacy, and compliance activities with internal and external partners. - Evaluate and recommend technologies that improve service delivery, reliability, security, and operational efficiency. - Lead procurement, contract negotiation, and performance monitoring of vendor deliverables and budgets. - Build and maintain effective relationships with stakeholders and communicate technology status and recommendations. - Identify and implement process improvements and report on service quality and team effectiveness. - Ensure compliance with Department data security procedures and policies. **Required Skills:** - Minimum of eight years of experience with Oracle 12c SQL/PLSQL and related technologies. - Six years of experience with cellular communication protocols and application development. - Two years of experience with IBM Cloud service offerings and Watson-based development. - Eight years of experience leading enterprise information systems and supporting technologies. - Five years of experience managing technical staff and coordinating work across various disciplines. - Five years of experience directing full systems development life cycles. - Five years of experience in strategic technology planning and compliance with regulations. - Five years of experience managing vendor relationships and technology budgets. - Five years of experience supporting high availability and transaction-based systems. - Experience communicating complex technology matters to various stakeholders. - Knowledge of public sector IT governance and relevant legal and policy applications. ### **Benefits at Cook Systems** We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including: - Medical coverage through Blue Cross Blue Shield, with two plan options - Dental and vision coverage - Life, critical illness, and accident insurance through Unum - Flexible Spending Account and Dependent Care FSA options through Navia - Health Gap Insurance through Sun Life - 401(k) retirement plan through The Standard, with eligibility after six months Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support. We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.