Director of Talent Acquisition

Job description

PURPOSE The Director of Talent Acquisition will lead and scale ShipStation Global’s recruiting function from our Dallas headquarters, driving hiring strategy and execution across all regions. This is a highly visible leadership role responsible for building a world-class, data-driven talent acquisition engine that supports aggressive growth. You will oversee hiring across Sales, Customer Success, G&A, and advanced Software Engineering teams, while elevating our employer brand and building strong early-career pipelines. This leader must balance strategy and execution, operating as both an architect of scalable systems and a hands-on driver of critical hiring outcome. Directs the organization's recruitment function and establishes and implements policies for recruiting, screening, and interviewing individuals to fill organizational roles. ESSENTIAL DUTIES & RESPONSIBILITIES Global Talent Acquisition Strategy & Execution • Define and execute a comprehensive global recruiting strategy aligned to company growth objectives across 9 countries. • Partner with executive leadership to shape workforce planning, hiring priorities, and capacity models. • Lead full-cycle recruitment across critical functions, including: ◦ Revenue-generating roles (Sales, Marketing, Customer Success) ◦ Cutting-edge Software Engineering (platform, AI/BI, data, DevOps) • Build a scalable, high-performing recruiting organization, including in-house teams and external partners. • Drive consistency, efficiency, and excellence across all recruiting processes and candidate touchpoints • Build, lead, and mentor a high-performing global TA team of recruiters • Foster a culture of accountability, data-driven decision-making, and continuous improvement. • Provide coaching, development, and performance management to ensure long-term team success. • Design and scale robust college recruiting and early career programs globally. • Build partnerships with top universities and technical institutions. • Develop structured internship, co-op, and graduate hiring programs aligned to future workforce needs. • Create strong onboarding and development experiences for early-career hires. • Develop annual hiring projections and recruitment operating budget based on organizational recruitment plans. Monitor and ensure operations are managed within established guidelines. • Develop departmental policies, practices and procedures to support recruiting effort. Ensure programs are in compliance with state and federal laws and guidelines. International Recruiting & Compliance • Develop localized recruiting strategies tailored to regional talent markets. • Ensure compliance with global, federal, and state employment laws and hiring practices. • Optimize global hiring mix (remote, hybrid, in-country) while supporting business expansion. • Partner with regional leaders to align hiring practices with market dynamics and business needs Employer Brand & Talent Marketing • Lead the global employer branding strategy in partnership with Marketing and People teams. • Position ShipStation Global as an employer of choice across both technical and commercial talent markets. • Leverage digital platforms, social media, events, and storytelling to attract top talent. • Measure brand effectiveness through candidate engagement and pipeline quality metrics. Data, Analytics & Operational Excellence • Design and implement key metrics that evaluate all talent acquisition programs and initiatives across the organization and recommend/implement solutions where appropriate. • Leverage data to drive strategic decisions and continuous process improvement. • Own and optimize the TA technology stack (ATS, CRM, sourcing tools). • Develop scalable reporting, forecasting, and workforce planning models. Stakeholder Engagement & Leader Partnership • Serve as a trusted advisor to executives and hiring leaders. • Lead hiring calibration, interview design, and offer strategy processes. • Provide regular reporting and insights into leadership on hiring performance and risks. • Maintain strong external partnerships with agencies, associations, and academic institutions. • Establish and maintain relationships with employment agencies, external recruiters, professional associations, or other organizations that can ensure a continuous pipeline of employment candidates. • Drive ongoing merger integration efforts, procedure development and ATS implementation. REQUIRED KNOWLEDGE/SKILLS/ABILITIES • Deep expertise in global talent markets, recruiting operations, and labor law compliance. • Strong business acumen with the ability to align hiring strategies to revenue and growth goals. • Data-driven mindset with strong analytical and reporting capabilities. • Executive presence, strong communicator with the ability to influence and partner at all organizational levels. • Proven ability to manage multiple projects, build and scale high-performing teams in fast-paced environments. • Experience with Social Recruiting , ATS platforms, CRM tools, and modern sourcing strategies. • Recruitment practices and trends. • Employment laws and regulations at the federal, state, and local levels (EEO, Wage and Hour). QUALIFICATIONS: • Bachelor's degree in Human Resources, Business Administration, Communications or related field preferred • 7+ years of progressive Talent Acquisition experience, with 5+ years in leadership roles. • Proven Track record leading recruiting across multiple regions/countries. • Experience supporting high-volume, sales-driven organizations and modern technology and software Engineering teams. • Demonstrated success building employer brand strategies and talent pipelines. • Experience developing and scaling successful university recruiting and early career programs. • Preferred experience with scaling talent acquisition in high-growth or pre-IPO environments.