Director of Ticketing - Global Touring

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! **Position Summary:** The Director Ticketing is responsible for overseeing ticket operations, ticket sales, tracking of ticket sales, and the management of show inventory for assigned tours. This position will assess, develop, implement and evaluate new policies and procedures to make ticketing processes more efficient. Additionally, the Director Ticketing will develop and maintain a rapport with the venue and ticketing contacts while monitoring sales, opens, and holds after on-sales. They will also collaborate with artist teams to develop and implement ticketing strategies including pricing strategies. **Essential Functions:** - Oversee ticketing operations for assigned tours, which includes working with venue Box Office personnel to build shows - Review and approve events prior to tickets going on sale. Advise on ticket pricing and scaling. - Monitor sales, opens and holds after on-sale and up until show day, including updated sold maps and provisions of audits as needed. Review expense reports and vacation requests for ticketing staff. - Manage prices of tickets through event day in collaboration with internal revenue management team and artist team - Oversee show build for Premium Ticketing department, if applicable, and prepare ticketing information sheet report and send to operations. - Manage operation of various ticketing platforms and advise on troubleshooting issues as they arise. **Required Qualifications:** - Bachelor's degree required; advanced degree preferred - 8+ years of related work experience, including experience in the entertainment industry and previous management experience - Experience in arena and/or stadium ticketing preferred; box office experience a plus - Strong knowledge of AXS, Ticketmaster, and other ticketing platforms - Proficient in Microsoft Word, Excel, Outlook, and Adobe Professional - Experience working in the music industry, specifically live entertainment - Highly organized, detail-oriented, and self-motivated, with the ability to multitask and stay calm in a fast-paced environment - Excellent interpersonal, written, and verbal communication skills - Ability to work a flexible schedule, including nights, weekends, and some holidays **Payscale: $91,429.17- $140,000.00 Annually** **Bonus:** *This position is eligible for a bonus under the current bonus plan requirements.* **Benefits:** ***Full-time:** We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.* AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. ***AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.*** ***Employer does not offer work visa sponsorship for this position.***