Director of User Experience

Job description

ABOUT LIMBLE At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity. ABOUT THE ROLE We're looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth. You'll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble's user base. You'll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention. This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders. WHAT YOU'LL DO TEAM LEADERSHIP & DEVELOPMENT - Lead, mentor, and grow a multi-functional design team - Build a high-performance design culture grounded in craft, curiosity, and user empathy - Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows - Foster a data and feedback-rich environment with strong design critique and review practices STRATEGIC PARTNERSHIP - Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision - Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one - Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals - Collaborate closely with Engineering to ensure design feasibility, velocity, and quality - Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value DATA-DRIVEN DESIGN PRACTICE - Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights - Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions - Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution. - Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value - Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation CONTENT, ONBOARDING & INSTRUCTIONAL DESIGN - Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability - Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities - Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions - Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience DESIGN SYSTEMS & CRAFT - Evolve and maintain Limble's design system to support scale, consistency, and speed across the product - Set and uphold a high bar for interaction design, accessibility, and visual quality - Ensure UX research is integrated into the design process—not an afterthought REQUIREMENTS - 7+ years of UX leadership experience managing multi-disciplinary teams - Proven track record scaling a UX function in a B2B SaaS environment - Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions - Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance - Familiarity with instructional design principles and in-app onboarding/guide best practices - Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support - Experience building, maturing, and maintaining a design system from the ground up - Excellent communication and storytelling—you can align stakeholders and make the case for UX investment BENEFITS - Salary Range: $190,000 - $230,000 - Fully remote position - Flexible PTO - 13 paid company holidays - Paid parental leave - Health, Dental, and Vision insurance - Employer paid Basic Life insurance and Short-Term Disability insurance - Company contribution match for HSA and 401(k) - Flexible Spending Accounts - Monthly employee wellness stipend - Opportunities for Learning and Development Reimbursement - Pet insurance Limble is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. We are committed to building a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.