Director of Wellness, Retail, and Club 1927

Job description

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following: Oversee day-to-day operations of the Spa, Retail, Fitness, and Club 1927 Membership, maintaining a strong daily presence in all wellness areas, engaging with guests and colleagues to ensure service excellence and addressing any immediate operational needs Develop, communicate and implement the strategic vision for the Spa and all wellness initiatives, ensuring alignment with global Fairmont standards and the hotel’s unique brand identity Lead innovation in wellness concepts, experiential offerings, and guest-centric programming to position the property as a premier wellness destination within the luxury market Serve as the hotel’s subject-matter expert on wellness trends, collaborating with all departments to embed wellness experiences throughout the guest journey Utilize data-driven insights—including competitive analysis, guest feedback, and market trends—to exceed revenue goals and proactively adapt to business conditions Develop long-term plans for business growth, capital investment, and operational enhancements. Lead by example by being actively involved in daily operations to support peak periods, coaching in real-time, and ensuring every guest touchpoint aligns with service excellence. Drive departmental financial performance, including revenue generation, cost control, payroll, and profitability metrics, ensuring financial goals are consistently exceeded Inspire, lead, and develop a passionate team committed to delivering personalized and transformative guest experiences through a hands-on leadership approach Partner with Sales & Marketing to design and implement promotions, events, and seasonal activations aligned with wellness objectives and revenue targets Foster a culture of continuous improvement by utilizing guest feedback, colleague engagement insights, and performance evaluations Maintain a clean, safe, and welcoming environment for both guests and colleagues, with a strong focus on health and safety protocols Follow department policies, procedures and service standards Other duties as assigned Salary Range: $106,000.00 - $140,000.00 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous experience as a director full-service luxury spa, preferably within a hotel or resort setting Extensive knowledge of spa operations, wellness treatments, retail, and current industry trends Degree or diploma in hospitality, business, or wellness-related field an asset Demonstrated ability to drive financial performance, enhance guest satisfaction, and foster employee engagement Familiarity with systems such as Book4Time, Opera, BirchStreet, and Microsoft Office an asset Results-driven and adaptable, with the ability to perform well under pressure and manage multiple priorities Leads by example and cultivates a strong team culture centered on accountability, collaboration, and high performance Flexibility to work weekends, holidays, and variable hours based on business needs Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH