Director of Youth & Family Services

Job description

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve. Director of Youth & Family Services A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve. Salary: $68,500 - $75,000 yr Job Summary: The Director of Youth and Family Services provides strategic leadership and operational oversight for Youth & Family Services programs, including Department of Child Safety (DCS)-contracted and family-centered services. This role is responsible for ensuring high-quality, trauma-informed, culturally responsive, and compliant service delivery aligned with agency standards, contractual requirements, and applicable regulations. The Director oversees program operations, staff development, quality management, and community partnerships to support child safety, family stability, positive client outcomes, and operational excellence across assigned programs. Responsibilities: • Provide strategic leadership and operational oversight for Youth Services and Family Services programs, including DCS-contracted and family-centered services. (ex. Foster Care, Nurturing Parenting, and Family Connections) • Ensure compliance with all applicable federal, state, licensing, accreditation, contractual, and agency requirements. • Oversee program operations to ensure services are trauma-informed, culturally responsive, evidence-based, and aligned with approved program models and service standards. • Provide leadership, supervision, coaching, and accountability to Program Managers, Supervisors, and assigned leadership staff. • Support recruitment, onboarding, retention, staff development, succession planning, and performance management across Youth Services and Family Services programs. • Monitor program performance indicators including referrals, staffing levels, service timelines, documentation standards, contract deliverables, revenue/budget, and client outcomes. • Oversee quality assurance and continuous improvement activities including audits, file reviews, incident reviews, corrective action plans, and performance improvement initiatives. • Ensure accurate and timely documentation, reporting, billing practices, and data tracking in accordance with program, contractual, and agency requirements. • Review operational trends, staffing needs, program performance data, and compliance risks to support informed decision-making and service improvements. • Monitor and impact program budgets and revenue performance, operational expenditures, staffing resources, and service capacity in collaboration with leadership and finance teams. • Develop and maintain collaborative working relationships with DCS representatives, licensing entities, community partners, courts, schools, and other stakeholders. • Respond to escalated operational, employee relations, compliance, safety, and client concerns in collaboration with agency leadership and support departments. • Ensure adherence to mandated reporting requirements, confidentiality standards, safety procedures, programmatic best practices, and agency policies. • Participate in strategic planning, leadership meetings, organizational initiatives, and operational improvement efforts including grant proposals and compliance. • Support implementation and management of organizational and operational changes using a collaborative and solutions-focused leadership approach. • Ensure programs maintain readiness for audits, licensing reviews, contract monitoring activities, and external evaluations. • Creating tools, training materials, checklists, desk aids, and other resources to help teams achieve key performance indicators and client outcomes. • Maintain professional representation of A New Leaf in all internal and external interactions. • Attend meetings, trainings, and special projects as assigned by leadership. Qualifications: Education: • Master in Human Services related field required, Master of Social Work (MSW) preferred. Experience: • Minimum of five (5) years of progressively responsible experience in child welfare, youth services, family preservation, behavioral health, or related human services programs. • Minimum of three (3) years of leadership or management experience overseeing staff, program operations, and compliance functions. • Experience managing DCS-contracted, family-centered, or community-based programs preferred. • Demonstrated knowledge of Arizona child welfare systems, trauma-informed practices, family-centered service delivery models, and community-based resources. • Experience with program compliance, audits, corrective action planning, quality management, and performance monitoring. • Strong leadership, organizational, communication, conflict resolution, and relationship-building skills. • Experience managing operational priorities, staff development, and cross-functional collaboration in a fast-paced environment. • Proficient in documentation standards, data tracking, reporting practices, Microsoft 356 products including Excel, and the use of electronic systems related to program operations. • Experience in Substance Use Prevention services preferred. Working Conditions/Physical Requirements: • Primarily office-based work with regular travel between program locations, community partner meetings, agency sites, and stakeholder meetings throughout the East and West Valley. • Frequent attendance at meetings, trainings, community events, licensing reviews, and operational oversight activities at multiple service locations. • Ability to sit for extended periods while working on a computer. • Occasional lifting of up to 25 lbs. for materials or office supplies. • Exposure to typical office equipment, such as computers, phones, and printers. • Ability to manage multiple priorities, deadlines, and operational responsibilities • Must be able to maintain confidentiality, professionalism, and sound judgment in all employee, client, and community interactions. • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable law. Compliance Requirements: • Must Be At Least 21 Years of Age • Class One Fingerprint Clearance Card • DCS Central Registry Background Check • Drug Screening • CPR/First Aid Certification • Therapeutic Options Training (Depending on Program) • Valid Unrestricted Driver’s License • Current Auto Liability Insurance • 39 Month Motor Vehicle Record • Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations. Responsible To: Chief Compliance Officer Supervisory Responsibilities: Program Managers, Supervisors, and other assigned staff within the Youth Services division. We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment. For full-time employees, we also provide the following as part of the total compensation plan: Medical/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.