Director People & Culture – Global Operations HUB

Job description

About us MiniCRM is a brand of , a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan , we are steadily expanding the group's service portfolio and geographical footprint. When you join , you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories! About the Role We are looking for an experienced and hands-on Director People & Culture – Global Operations HUB to build and lead our existing P&C teams and the new global P&C operational HUB based in Budapest for our brand MiniCRM. This role is critical in establishing a high-performing HR operations environment that supports global teams with efficient, scalable, and people-centered processes. The Director will lead the setup and continuous development of the HUB, manage regional HR teams in Hungary and Romania, and ensure operational excellence across the employee lifecycle. The ideal candidate combines strong operational HR expertise with leadership capabilities, international experience, and a passion for building structures, teams, and scalable processes. Key Responsibilities Global P&C Operations HUB Leadership Build, develop, and lead the Global P&C Operations HUB in Budapest Define and implement the operational strategy, processes, and service standards for global HR administration Establish scalable and efficient HR operational procedures across international teams Drive continuous improvement initiatives and operational excellence within the HUB HR Operations & Administration Oversee global P&C administrative processes including: Employee data management in HRIS systems Contract and document administration Onboarding and offboarding processes Employee lifecycle administration P&C compliance and documentation Ensure data accuracy, process consistency, and legal compliance across regions Act as process owner for P&C operational workflows and governance Leadership & Team Management Lead and further develop P&C operational teams for our HUB and the existing team in Hungary and Romania Foster a collaborative, service-oriented, and high-performance culture Define KPIs and monitor operational performance and service quality Support and manage all topics around labor law Stakeholder Management Collaborate closely with global P&C Business Partners, Payroll, Finance, IT, and business leaders Serve as key contact for HR operational topics across international teams Support transformation and change initiatives related to P&C operations and systems Systems & Process Excellence Drive optimization and standardization of HRIS and administrative processes Partner with system owners and IT teams to improve automation and user experience Monitor operational risks and ensure adherence to policies and regulations About you Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field 5 years of leadership experience in HR Operations, Shared Services, or People Operations Strong expertise in HR administration, HRIS systems, and employee lifecycle processes Strong process mindset with hands-on experience building scalable operational workflows from scratch Strong project management and organizational skills Experience working in an international and fast-paced environment Excellent stakeholder management and communication skills Ability to lead through change and scale organizations Fluent in Englis and Hungarian; additional Eastern European language skills are a plus What We Offer We offer you a key role in shaping HR operations across the group within a modern, growing subscription business, with ambitions of creating: A collaborative and high-performing People & Culture team Driving improvements and consistency across markets Flexible working options (2-3 days in the office and 2 days remote work) A value-driven culture focused on innovation, efficiency, and excellence Great team events Modern tools to make your work easier We are committed to an inclusive and safe environment, free from discrimination and harassment. We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member. We want to continue to grow with you and why we look forward to getting to know you.