Director, People Operations & Enablement

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. WHAT YOU'LL DO As Director, People Operations & Enablement, you will play a pivotal role in building and scaling a world-class People Operations function that supports Airwallex’s rapid global growth. You will design and optimize people processes across the entire employee lifecycle—from pre-onboarding to exit—ensuring efficiency, compliance, and a best-in-class employee experience. You will lead change management, drive process innovation, and enable our teams to deliver at scale across multiple geographies. This role is based in Singapore. RESPONSIBILITIES: - Build and lead a scalable People Operations function to support headcount growth in existing and new global locations. - Design, implement, and continuously improve efficient people operations processes, covering onboarding, mobility, performance, exits, and everything in between. - Identify process and tool inefficiencies, introduce new solutions, and drive change management initiatives to enhance employee experience and operational excellence. - Oversee the operations of a shared service center, ensuring high-quality, compliant, and consistent HR service delivery globally. - Develop and track key metrics and dashboards to measure the effectiveness and impact of People Operations programs; provide regular reporting to senior management. - Partner with senior leaders, HR Business Partners, Talent Acquisition, Finance, Legal, and other stakeholders to align People strategies with business goals and ensure seamless cross-functional collaboration. - Leverage data and analytics to inform decisions, drive improvements, and communicate impact at the executive level. - Champion the adoption of new technologies and HR systems to automate, simplify, and scale People Operations. - Foster a culture of innovation, accountability, and continuous improvement within the People Operations team. - Ensure compliance with all relevant labor laws and HR best practices across jurisdictions. - Influence and build a world-class People Ops team with informed best practices and first principles thinking. WHO YOU ARE We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Experience in a scale-up environment across multiple geographies. - Prior experience leading and transforming a shared service center team. - Adept at change management, metrics reporting, and identifying ways to measure success and outcomes. - Willingness to take ownership, lean into the details, yet still pull-up to see the bigger picture. Preferred qualifications: - Experience in a global fintech or high-growth technology company. - Prior experience with HR systems (e.g., Workday) and process automation. - Track record of successful process optimization, onboarding program design, and exit management at scale. - Experience navigating complex regulatory environments and supporting organizational transformation. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.