Director, Performance Improvement

The Director of Performance Improvement is responsible for the development of Performance Improvement (PI) initiatives and change related to projects and initiatives to improve Healthfirst’s business processes, performance and productivity measures. This role is the point person for collaborating and building a working PI strategy taking direct input from the process and operations leadership. He/she also leads a team of performance improvement experts and oversees Healthfirst’s Six Sigma certification program. The Director is responsible for managing and mentoring staff within the department. Duties & Responsibilities: Partners closely with operations and the business to establish, publish, and execute a strategy for PI initiatives within and between core processes. Works with PI teams to develop programs and projects based upon business user and business impacts (i.e. reduce risk/cost, improve process). Identifies operational problems, pain points, and process inefficiencies and finds viable PI solutions advancing Healthfirst’s goals and objectives. Identify and/or direct process improvement opportunities and provide preliminary benefit/financial valuation for project prioritization Lead cross functional teams in successful completion of assigned projects; generate solutions to complex problems through utilization of problem-solving tools and methodologies Maintain up-to-date knowledge of all assigned initiatives, with a focus on measurable value Coach, train, and educate business teams on how to leverage performance improvement tools and methods Establish strong collaborative relationships with project sponsors, key stakeholders, business leaders and teams Provide daily management of technically oriented Performance Improvement staff Plans goals, objectives, policies, and procedures to deliver strategies for successful operation and support of the departmental and corporate goals. Provides ad-hoc analyses to support corporate or departmental initiatives or programs. Additional duties as assigned. Minimum Qualifications: Bachelor’s degree from an accredited institution or equivalent work experience. Experience managing team and multiple projects using Six Sigma / Lean or other project management methodologies. Experience leading complex process improvement initiatives. Experience managing staff Experience working with data sets and/or Microsoft Excel modeling Experience utilizing valuation and impact analysis methodologies Experience using workflow diagramming applications to document business processes Experience leading change management and organizational transformation Preferred Qualifications: Master’s degree from an accredited institution. Industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency. Experience working with one or more Medicaid managed care plan products Compliance & Regulatory Responsibilities: NA License/Certification: Six Sigma Black Belt Certification WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services. EEO Law Poster and Supplement All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $150,800 - $230,690 All Other Locations (within approved locations): $124,400 - $190,315 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.