Director, PMO

Job description

Convey is looking for a strategic and hands-on Director, Professional Services (PMO) to lead our project management practice and elevate the implementation and onboarding experience for our customers. This is a high-impact leadership role responsible for establishing scalable project management standards, strengthening governance, optimizing resources and capacity, and driving successful project delivery across our product portfolio. You'll lead a team of Project and Program Managers while partnering closely with Services Operations, Sales, Customer Success, Product, Engineering, and other cross-functional leaders. ### What You'll Do - Lead and develop a team of Technical Project Managers, Program Managers, and Engagement Managers. - Establish and drive adoption of standardized PMO methodologies, processes, tools, and governance. - Oversee the portfolio of implementation projects to ensure delivery is on time, on budget, and within scope. - Drive project forecasting, resource allocation, capacity planning, and staffing strategies. - Monitor key Professional Services metrics including revenue delivery, utilization, project profitability, time-to-value, CSAT, and project health. - Provide leadership on escalations, risk mitigation, issue resolution, and recovery plans. - Develop a premium project management approach for large enterprise implementations. - Partner with Services Operations and Sales on pipeline forecasting, project scoping, SOWs, change orders, and resource planning. - Lead team training, lessons learned, postmortems, and change management initiatives to continuously improve project delivery. - Ensure project documentation, reporting, invoicing, and revenue recognition processes are accurate and consistently maintained. ### What We're Looking For - 10+ years of experience in Project Management, Professional Services, PMO, or a related field, with progressive leadership experience. - Proven experience leading and developing project management teams. - Strong understanding of PMO governance, project methodology, resource planning, forecasting, and delivery operations. - Experience managing complex SaaS, technology, or enterprise implementations. - Strong business acumen with experience managing revenue, utilization, profitability, and other operational KPIs. - Exceptional communication, stakeholder management, and problem-solving skills. - Experience partnering with Sales and Services teams on scoping, SOWs, and pre-sales activities. - Ability to lead through change and build scalable processes in a high-growth environment. - Experience with professional services project management platforms; Rocketlane experience is a plus. ### Why Convey? This is an opportunity to shape and scale the Professional Services organization while having a direct impact on customer experience, revenue delivery, and operational efficiency. If you're a strategic PMO leader who enjoys building teams, improving processes, and delivering complex technology projects, we'd love to hear from you. **Apply today and help us build the next generation of Professional Services at Convey!** ***US-BASED ROLES ONLY - BENEFITS*** - Fully covered Medical, Dental, and Vision coverage for employees - Cost share for dependents - 401(K) plan with company match - Fully covered STD/LTD - Employee Assistance Program (EAP) - Paid Maternity Leave - 12 weeks of paid parental leave for birthing parent - Paid Paternity Leave - Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. - 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st - On-site gym available for free use in Denver, CO for employees based in the Denver area Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.